Angiotech Complaints Specialist (QA)- Westwood MA in Westwood, Massachusetts

Surgical Specialties CorporationComplaints Specialist (QA)- Westwood MAWestwood, MA 02090

Company Overview:

At Surgical Specialties Corporation, we are motivated by enabling our customers’ success. That starts with understanding their needs and developing products that enhance clinical outcomes. Our goal is to provide innovative, high-quality products and service that will ensure the continued success of our company and the surgical professional well into the future.

Our precision manufacturing expertise along with our highly targeted sales and marketing capabilities help us offer novel and differentiated medical device products to patients and physicians, as well as to other medical device manufacturers and distributors.

Commitment to the Customer, Sense of Urgency, Focus, Accountability, and Teamwork define our culture and our organization and drive everything that we do.

We are seeking progressive, creative, customer oriented and highly skilled individuals for unparalleled opportunity.

Bring your passion, energetic vision, and entrepreneurial spirit to work for a company that will reward your commitment and encourage your potential. You can view current employment opportunities and apply online for a position with Surgical Specialties Corporation through our Online Career Center.


while reporting to the VP of QA / RA, the Complaints coordinator will act very independently inassisting the tracking and trending of incoming complaints.

Overall Responsibilities:

+ + Responsible for the creation and maintenance of complaint trending, including logging complaints and writing investigations. Handling of inquiries may also be required.

  • Ensure policies, procedures and practices are in compliance with global quality & regulatory requirements and meet the needs of our customers & Quality Policy

  • Highlight any potential reportable events or field action to QA/RA Management as soon as possible as per the Medical Device Reporting/Vigilance procedures.

  • Establish, deliver and maintain training materials for effective complaint handling, root cause analysis, CAPA initiation.

  • Assist the complaint administrator with customer/ complaint data

  • Provide support to the Surgical Specialties Mexico quality complaint team

  • Performs other related duties as assigned or required.


Education:Bachelor Degree ; Nursing degree preferred

Experience:Minimum of 1-2 years related experience, minimum 3 years in a clinical role (RN or clinical support role)

Other Knowledge, Skills, Abilities or Certifications:

Must possess general office, communication and customer service skills, have typing ability, and be able to operate various office machines. Must be able to work independently once familiar with procedures. Computer, organizational and attention to details skills necessary. Travel Requirements – 15%+ Physical Demands – Must be able to lift ten (10) pounds.

Surgical Specialties Corporation is an Equal Opportunity Employer M/F/D/V