Conduent System Analyst Defined Benefits in Toronto, Ontario

System Analyst Defined Benefits


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Position Title System Analyst Defined Benefit

Number of Positions One

Type Full-time position

Expected Hire Date Immediate

Department OCPS (Ongoing Client Platform Support)

Location Montreal Office

Reports to Manager, Implementation Services

Summary of Responsibilities Working closely with clients and colleagues, the System Analyst Defined Benefit plays a key role in the configuration, development, and deployment of the defined benefit system implementation and maintenance activities. You will be responsible to ensure that the system solution in place reflects client’s defined benefit plan & legislation.


  • Define and document Business Requirements & System Specifications of client’s proposed solution

(Defined Benefit plan calculations, data conversion, payroll interface etc)

  • Execute configuration of the system through parameters

  • Develop and review test plans and expected results

  • Test system functionality and document results

  • Develop, review and maintain technical/user documentation

  • Work closely with colleagues to apply solution that will enhance implementation procedures and increase quality of the proposed solution

  • Train users on the applications

  • Attend, participate and contribute to team meeting and client meeting

  • Work with users to provide system support and troubleshoot system problems on complex issues

  • Act as the system resource person for Participant Administration teams and/or the client

  • Work closely with the Project Manager/Team Leader on communicating project progress and delivery

Skills and Experience

  • Bachelor’s degree in Actuarial Studies is preferable (if not a must)

  • 1-3 years of Defined Benefit pension plans within a client service environment

  • Facility to handle and manage multiple tasks simultaneously

  • Ability to commit to deadlines and deliver on a timely manner

  • Capability to take ownership and be accountable for assigned tasks

  • Excel working in a fast-paced, deadline-oriented project team environment

  • Demonstrate high problem solving and analytical skills

  • Detail oriented

  • Able to synthesize and bring understanding to large quantities of information

  • Excellent oral and written communication skills to share concepts and information to teammates and clients

  • Client satisfaction focus along with team-oriented work style

  • High ethical standards

  • Enjoy system analysis/implementation/documentation/testing/programming

  • Proficient with Microsoft Word, Excel, and Access

  • Knowledge of SQL, VB

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Client Services

Primary Location Canada-Quebec-Montreal

Other Locations Canada-Ontario-Toronto

Organization Consumer and Industrials

Unposting Date Apr 23, 2018, 12:59:00 AM

Req ID: 18001553