Destination Hotels & Resorts Front Desk Associate in Stowe, Vermont

25400BRPosition Title:Front Desk AssociateJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Req ID:25400BRCity:StoweEssential Functions:Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out and respond promptly with your personal spirit, however busy and whatever time of day Create memorable experiences with a warm, welcoming personality that can relate to guests and associates Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency Qualifications:• High school diploma or equivalent required. College degree preferred.• 1-3 years prior hotel or hospitality experience preferred.• Experience in a 4 star or 5 star property preferred. • Technical proficiency (basic computer applications).• Attention to detail and excellent customer service skills.• Flexible schedule to include early mornings, evenings, weekends and holidays• Strong organizational and time management discipline.• Solid judgment and ability to resolve conflicts effectively.• Operate effectively in stressful situations.* Full and part time positions available.Job Type:Full Time Property:Stowe Mountain LodgeArea of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:Stowe Mountain Lodge®, the newest preeminent mountain resort to open in New England in more than 50 years, has expanded boasting more than 300 tastefully appointed accommodations. Surrounded by 2,000 acres of environmentally protected pristine Vermont land, Stowe Mountain Lodge® offers a luxurious, four-season resort experience amidst a quintessential and historic New England setting. World-class services and five-star amenities greet guests, such as spacious guest-rooms with breathtaking mountain vistas, a 21,000 square foot spa and wellness center, an 18-hole Bob Cupp wilderness golf course and an artisan-inspired restaurant featuring farm-to-table seasonal cuisine. In addition, Stowe Mountain Lodge® provides the perfect base camp for unlimited year-round alpine adventure. Located ski-in/ski-out to Stowe Mountain Resort featuring the legendary Front Four ski terrain, the Lodge has helped bring Stowe back to its glory as the \"ski capital of the East.\" This extraordinary address is also home to other world-famous recreational activities such as hiking and snow-shoeing excursions led by an in-house experts, mountain biking, horse-drawn carriage rides, and farm-to-table cooking demonstrations with the Solstice Executive Chef. A bustling pedestrian esplanade boasts high-end shops and boutiques, a performing arts center and breath-taking views of the mountain.State:VermontType of Position:Hourly PositionBrand:Destination Hotels