Xylem Controls Engineer Specialist in Seneca Falls, New York
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com .
The Role: Xylem seeks to hire a Controls Engineer Specialist. The Controls Engineer Specialist adds value to our products through superior customer service in quotations and follow-up while developing a close supportive relationship with customers, Territory Managers, Market Development Managers and Regional Managers Sales Team.
This role will be based out of the Seneca Falls, NY office and may need to travel to service controls in the field. This position is accountable to provide interface with external customers, sales and operations and will be the primary contact for customers and sales for monitoring & control business.
Handle and process customer complaints and determine requirements to resolve
Determine Tier 3 technical resolution for troubleshooting and quotations
Prepare quotes including price and lead-time, size and select products
Communicate to vendors for needs on special items
Assist in training program for Drives onsite and in classroom
Work with Product Line Manager (PLM) on Quality issues
Work with field technicians for troubleshooting resolution
Maintaining and communicating changes to appropriate parties as required
3 Hour Response time to Calls
Travel to service controls in the field 10-20% of time
Mechanical or Electrical Engineering Bachelors Degree from an Accredited University or 5 years technical field service experience
Network software capable: MS office, Outlook
3 to 5 years of technical experience in controls, drives, VFDs
Customer support experience
Significant Education or Experience in working with electrical components
Handle customer referrals in a professional manner
Understand the control system and software
Proficient use of ERPLX, MS Office, Global Vault
Experience with Sales
2-4 years of Customer Service experience
Knowledge of business operating systems i.e. SAP or ERP system
2 years of experience in a B2B technical product line
Experience working with Salesforce.com, Microsoft Dynamics a plus
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Light lifting (20-25 lbs.), office environment
Regularly required to sit or stand, reach, bend and move about the facility
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Standard weekly job hours: 40 hours