CCSWW Program Director in Seattle, Washington

The Program Director is responsible for all functions of shelter, housing and referral programs: Noel House long-term shelter (20 beds), St. Mark’s (30 beds), 5 community-based volunteer-run shelters (22 beds), the Women’s Referral Center (150 women each evening), the Women’s Wellness Center (daily hygiene services), Noel House permanent housing (20 units) and Eastside Winter Shelter for Families (50 beds). Responsibilities of this position include overseeing daily operations and facilities management, recruitment and supervision of staff, long range goal planning, fund development, budget and fiscal oversight, and management of government contracts. The Program Director ensures that clients receive high-quality services across teams that include direct service staff, case management and program administration. Develops and assures a workplace which values and supports a culturally diverse work environment.

Noel House Programs’ (NHP) mission is to provide safe, comfortable shelter to a diverse community of women, particularly those most vulnerable. We strive to create environments of dignity, respect and compassion. We recognize the intrinsic value of each person and honor her unique experience. Services include shelter, shelter referral, meals, case management, access to health care, referrals to drug and alcohol counseling and job training, advocacy in obtaining permanent housing, public assistance, and other resources. The programs are low barrier and harm reduction-focused.

Noel House Programs shares space with Rose of Lima House in the Bakhita Gardens building in Belltown. Noel House Programs provides women experiencing homelessness with 20 units of shelter and 20 units of housing on the 2nd floor at Bakhita Gardens. Rose of Lima House is the property manager for the 1st floor commercial tenant and the housing units on the 3rd through 6th floors.

This is a full time, exempt, benefited position and includes generous paid time off.

I. Program Direction

  • Develop and implement program policies and procedures; where appropriate, solicit staff and community members’ participation in setting policy and developing tools for evaluation.

  • Develop long-range plans to meet the needs of women experiencing homelessness.

  • Work in concert with other NHP staff to coordinate facilities management and operations; budgetary and financial reporting; recruitment/ training/supervision/evaluation of staff; fund raising and volunteer coordination; and community outreach.

  • Participate in client care conferences, stability plans, and housing retention consultations with staff.

II. Personnel

  • Work with the Supervisory Team to manage recruitment; hire, train, supervise and evaluate staff (currently 50 employees, 39 with regular positions, 25 FTE).

  • Assure updates of the NHP training manual; participate in new employee orientation on an ongoing basis.

  • Develop and maintain shelter personnel and operational procedures that align with CCS/CHS policies and procedures. Assure staff awareness and understanding of policies and of proper protocol for shelter management and tenant-landlord law.

  • Assure that staff members attend required trainings, as mandated by CCS/CHS.

  • Be available to staff during shifts and emergencies.

  • Set agenda and facilitate staff meetings and clinical consultation w/outside professionals.

  • Delegate responsibilities as appropriate and encourage staff initiative.

III. Fiscal Management

  • Develop budget and oversee fiscal operations for combined $1,810,000 budget (NHP Shelters and Housing, Women’s Referral Center, and Women’s Wellness Center); monitor financial statements; approve expenditures; collect revenue; etc.

  • Assure timely invoicing of funding sources.

  • Provide technical writing support for private and government funding applications and contracts.

  • Develop and implement a plan for private fundraising for approximately $85,000 (current budget) to supplement government support.

IV. Advocacy and Community Outreach

  • Assure that Noel House Programs and CHS are represented in the neighboring community and with social service providers and government agencies around issues and concerns of homeless single women.

  • Attend CCS/CHS meetings as program representative.

V. Responsible for developing and safekeeping a workplace which values and supports a culturally diverse work environment.

MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered for the position.)

  • BA degree. (See SQ below.)

  • Progressively responsible experience serving homeless populations, particularly women with mental illness and/or substance use disorders.

  • Two years of supervisory experience with proven ability to supervise multi-shift program.

  • Experience that demonstrates the ability to manage facilities and oversee physical operations.

  • Strong knowledge of accounting principles and ability to oversee development and operation of fiscal budgets and fundraising program.

  • Excellent written and verbal communication skills.

  • Demonstrable understanding of and commitment to the principles of Housing First and Harm Reduction.

  • Commitment to developing and safekeeping a workplace which values and supports a culturally diverse workplace.

  • Ability to work within the mission, goals and service objectives of the Archdiocesan Housing Authority.


  • A combination of education and experience sufficient to perform the requirements of the position may be substituted for the BA degree.


  1. MSW or other relevant graduate degree.

ID: 2018-2842

External Company Name: CCSWW

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