Citizens Bank Lean Six Sigma Process Engineer (Work at Home) in Rhode Island


ResponsibilitiesThe Lean Six Sigma Process Engineer will work with Citizens Bank Business Line leaders to drive all aspects ofoperations process redesign including: Process definition, use case definition and evaluation, detailed process design, production modeling, requirements definition, and business case development.Additional responsibilities include:Architect, evaluate and refine complex operating models, business process models, requirements documents, andbusiness casesIndependently scope large-scale development efforts, create and validate work plans (phases, resources / roles,deliverables), and build models and deliverablesDevelop and maintain internal network of contacts to support idea validation and data gathering requirementsPerform voice of customer activities to validate problem/opportunity, competitive position and requirementsWork with Operations staff, Senior Management, and external consultants to populate and refine modelsDevelop and deliver project communications appropriate to large complex projects, including: meeting minutes, statusreports, and executive presentationsDevelop and deliver recommendations and implement approved actions and supporting control plansWork with Business Line Managers to develop ‘Executive Ready’ synopsis (deliverables) of model outputsWork with Business Line Managers to create and present summaries to Executive Management that drive decisionsDevelop business cases, and partner with finance to vet and understand costing impactsSupport evolution of agreed-upon architectures and lead change control processBuild continuous improvement acumen within Business Lines through coaching and training


Qualifications 5- 10 years of operations redesign/ lean process engineering with a strong understanding of Six Sigma methodologyFinancial services or Manufacturing background in operations, quality and continuous improvement.Demonstrated ability in the full operations development lifecycle, which may include; concept definition and evaluation,process modeling, production modeling, requirements definition, system implementation, and business case development.Ability to lead teams comprised of direct and indirect staff through complex and ambiguous projects.Strong communication skills and experience with interviewing, presentation, and large group facilitation.Position will work remotely with availability to work with business lines in the Citizens Bank footprintEducation and Certification:Bachelor’s Degree required with MBA preferred.Black Belt (BB) Certification required, Master Black Belt (MBB) preferred.Hours & Work ScheduleHours per Week: 40 HoursWork Schedule: Monday through FridayWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our localcommunities. When you join our team, you are part of a supportive and collaborative workforce, with access to trainingand tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunitiesto all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania#LI-JC2