Mercy Medical Center Clinton Ambulatory Clinical Application Specialist II in Pontiac, Michigan


16401_54971 Athena EHR - OA

Expected Weekly Hours:



Day Shift

Position Purpose:

Supports the St Joe's Medical Group Department of Clinical Applications through training and education of end users consisting of clinic office staff, Ancillary, Nursing, and Physician, to effectively manage IT solutions for the ambulatory setting. Develops and maintains training plans and enables end users to maximize understanding of clinical applications within their workflow to meet documentation guidelines. Performs complex healthcare application support, installation, and maintenance. Provides support for all end users and evaluates and prioritizes incoming requests for assistance from end users experiencing problems with software, hardware, networking and other computer-related technologies. Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems. Participates in system review, design, development, and testing.

Job Description Details:



Bachelors Degree in HealthCare, Clinical Informatics, or similar field; or equivalent combination of education and 3-5 years experience in hospital operations, physician practices or customer support.


Bachelor's degree, Lean training,



Must complete vendor training and obtain certification as assigned within 6 months of hire.


For clinical professionals (LPN, RN, PA or NP), current MI licensure in the appropriate profession.

Related Experience


Three year experience in an ambulatory care setting. Understanding of basic ambulatory clinical processes of care and office practices; translating people, process and technology issues and conflicts. Experience with personal computers, information management, and computerized clinical systems. Proven ability to be self-directed and team oriented. Experience in managing several projects with associated deadlines. Analytical ability to identify educational opportunities for improvement and problem resolution, and to evaluate improvement procedures/techniques.


Demonstrated ability in training and educating clinical users, including medical staff, on Athena and Aria EHR systems. Able to demonstrate the ability to handle multiple conflicting demands.

Other Knowledge, Skills and Abilities


Demonstrated ability to work with diverse groups. Ability to work in a fast-paced information systems environment. Ability to communicate clearly verbally and in writing. Ability to utilize computer equipment and productivity software tools. Able to effectively manage multiple, concurrently running projects and conflicting priorities.


Knowledge of Meaningful Use, Patient Centered Medical Home, and/or other regulatory/patient safety/patient satisfaction programs/payer quality programs.

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.


Ability to communicate clearly with physicians, office staff, and leadership. Frequent sitting and moving. Ability to hear and distinguish speech and sounds, speak loudly and softly, distinguish near vision, far vision depth and color, range of temperatures and odors. Manual dexterity and fine motor skills to use a keyboard. Must be supportive of people with different learning patterns.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.