Highmark Health Member Engagement/Experience Program Manager - Call Center in Pittsburgh, Pennsylvania

Description

JOB SUMMARY

This job defines, implements and delivers complex programs that requires cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit.

ESSENTIAL RESPONSIBILITIES

  • Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program.

  • Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.

  • Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.

  • Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined corporate program.

  • Acquire detailed understanding of the business objectives for an assigned area.

  • Monitor and evaluate the progress, alignment and financial “health” of a cross-functional group of projects and related activities which together, constitutes a defined corporate program.

  • Direct corrective action as needed to maintain the viability of the program. If required - Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).

  • Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.

  • As needed - Partners with procurement to develop and execute strategies related to the service/asset contracts.

  • As needed - Manages the vendor to the responsibilities outlined in the contract and statement of work.

  • Other duties as assigned or requested.

EDUCATIONS

Required

  • High School Diploma / GED

Substitutions

  • None

Preferred

  • Bachelor’s degree in Business Administration or Technology Management-related area of study

  • MBA or Master’s Degree in Technology Management-related area of study

Experience

Required

  • 8 - 10years in Project Management

  • 8years delivering business solutions using information technology

Preferred

  • None

LICENSES AND CERTIFICATIONS

Required

  • None

Preferred

  • Project Management Professional (PMP)

  • Program Management Professional (PgMP)

SKILLS

  • None

Language (Other than English)

None

Travel Requirement

0% - 25%

PHYSICAL. MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches/trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Does Not Apply

Physical work site required

Yes

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

REQNUMBER: J131748

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity