Highmark Health Member Engagement/Experience Program Manager - Call Center in Pittsburgh, Pennsylvania
This job defines, implements and delivers complex programs that requires cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors. Manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit.
Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program.
Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined corporate program.
Acquire detailed understanding of the business objectives for an assigned area.
Monitor and evaluate the progress, alignment and financial “health” of a cross-functional group of projects and related activities which together, constitutes a defined corporate program.
Direct corrective action as needed to maintain the viability of the program. If required - Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
As needed - Partners with procurement to develop and execute strategies related to the service/asset contracts.
As needed - Manages the vendor to the responsibilities outlined in the contract and statement of work.
Other duties as assigned or requested.
- High School Diploma / GED
Bachelor’s degree in Business Administration or Technology Management-related area of study
MBA or Master’s Degree in Technology Management-related area of study
8 - 10years in Project Management
8years delivering business solutions using information technology
LICENSES AND CERTIFICATIONS
Project Management Professional (PMP)
Program Management Professional (PgMP)
Language (Other than English)
0% - 25%
PHYSICAL. MENTAL DEMANDS and WORKING CONDITIONS
Teaches/trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Does Not Apply
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity