NJ Employer Territory Manager - Energy O&M in Pine Brook, New Jersey
DESCRIPTION THE ROLE Tesla is seeking an Operations Manager to provide the day-to-day supervision and coordination of the pre-design process and construction for the installation, maintenance, alteration, repair, and/or replacement of all energy products for the regional warehouse residential solar PV systems. The necessary training, tools, and equipment needed for success in the role will be provided. We also offer continued education and career path opportunities for top performers. RESPONSIBILITIES * Manage regional operations team to meet departmental goals via appropriate allocation of workload and effective resource management * Interview, select, and train new employees * Mentor, evaluate, and develop employees * Formulate performance improvement plans/reviews and make termination decisions as necessary * Provide leadership to oversee the field engineering, material distribution and construction phases of all projects * Validate job status and monitor daily to ensure jobs are correctly categorized * Take ownership of all jobs controlled by the region and expedite them forward * Expedite and/or amend project schedules as to reflect work in progress * Understand and implement installation and operation processes and/or procedures * Develop the most cost-effective field engineering process and construction methods for all projects * Manage and ensure all safety compliance requirements are being implemented and maintained * Facilitate new hire orientation using company guidelines and materials * Ensure an exceptional customer experience is being provided throughout the installation process * Hold weekly team meetings and coordinate training on new products * Develop creative strategies of collecting feedback from staff and communicate an appropriate response at a high level * Establish and manage best in class Field Service Engineering * Maintain sites and expansion within the region * Responsible, together with global HQ, for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners * Continually developing and implementing new process and tools to improve customer service and operational productivity * Responsible for the day to day operation. Including act on actual events, arrange resources and monitor the progress. REQUIREMENTS * Minimum 5 years management experience, preferably 4 in the construction industry * Strong focus on customer service * Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including but not limited to peers and customers * Ability to effectively train team members on new techniques * Critical Competencies include: organizational savviness, focus on job quality and productivity, adaptability, and strong decision making/judgement skills * Excellent written and verbal communication skills * Ability to work in challenging environments (hot sun, cold, wind, tight spaces, etc.) when needed * Ability to lift 50 lbs. * Excellent attendance is crucial for the team to achieve success Apply Tesla participates in the E-Verify ProgramTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.