Banner Health Process Engineer Program Manager in Phoenix, Arizona


Health care is changing, and it’s our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.

Process Engineering is a system based team within Care Management bringing in-depth knowledge and expertise in engineering, operations, and systems thinking with a focus on driving clinical quality, improving operational effectiveness, and transforming business.

As a Process Engineer Program Director, you will drive change through a unique combination of leadership, engineering, and systems thinking. You will support all Banner Health clinical, operational, and business units with an emphasis on current strategic areas of focus.

Your pay and benefits are important components of your Journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


About Banner Health Corporate

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position, in partnership administrative, medical and clinical leaders, provides oversight, leadership, and coordination in assessing, designing and implementing innovative patient safety, clinical and operational reliability strategies to improve clinical and operational performance system-wide and to support industry leadership. This position facilitates the design and implementation of consistent clinical and operational practices across the organization.

Essential Functions

  • Leads clinical and operational design and/or specific process improvement work addressing clinical and operational performance and patient safety at the system, regional, and facility levels. Provides conclusions and recommendations to company leadership.

  • Leads the analysis and evaluation of clinical outcomes, financial and operational performance, and business planning related to specific improvements and design of new services. Ensures development and compliance with operating and capital budgets and achievement of financial performance.

  • Provides coordination and oversight of implementation of improvements with leadership, facility administration and the physician community.

  • Provide leadership for work process redesign and performance outcomes measures in targeted processes to reduce risk and eliminate failures in an attempt to failsafe the process. This includes incorporating processes of human factors engineering and systems design into the routine workflow to achieve consistency and high reliability.

  • Designs systems to monitor improvements to ensure performance is sustained and effective.

  • Develops high performance, customer service oriented teams. Performs as a change agent for the interfacing of care management and hospital operations by forecasting the impact of proposed changes, assisting in planning strategy, and implementation tactics. Establishes visibility and credibility and may lead and/or participate on assigned committees and teams. Supports an environment and infrastructure that promotes professional growth and development.

Minimum Qualifications

Requires a Bachelors Degree in a quantitative, industrial engineering, business or healthcare related field or equivalent experience.

Requires a proficiency level typically attained with 7+ years experience in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work at multiple facilities.

Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors. Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills as well as ability to identify and meet customer needs in a team environment. Requires effective negotiation capabilities and ability lead in a highly matrixed environment.

Preferred Qualifications

Masters degree in a quantitative, industrial engineering, business or healthcare related field

Additional related education and/or experience preferred.

Job Number 214632

Facility Banner Health (Corporate)

Department Banner Health (Corporate) - Process Engineering-Corp

Street Address 2901 N. Central Ave

City & State US-AZ-Phoenix

Shift Day

Position Type FT: Full-Time

Posting Category Leadership - Non-Clinical