NJ Employer Customer Service Rep - 450000 in Penns Grove, New Jersey

Location: Burger King [4NJBKG26] - PENNSGROVE, NJSummary:The Customer Service Representative is responsible for providing customer assistance in stores bycompleting sales transactions, completing returns, and processing voids for associates; administering theMystery Shop program and training programs; ensuring consistent application of all company and localcustomer service policies; and providing training; performs all other responsibilities as directed by thebusiness or as assigned by management. This is a non-exempt position and typically reports to the StoreManager / Assistant Store Manager.Essential Functions:* Provides customer support and handling customer inquiries* Works directly in the unit with associates to ensure service/training compliance standards are met* Coordinates all training of hourly staff in customer service program as well as provides hands-ontraining of MIT, Brand, and OJT within the branch* Provides feedback to managers regarding continued development of associates* Acts as mentor to transition associate from time of hire to completion of retail training process* Administers service excellence training in units* Administers Mystery Shoppers Program for the branch and notifies managers of scores on a dailyand period basisMinimum Qualifications, Knowledge, Skills, and Work Environment:* Requires a High School diploma or general education development (GED) diploma* Customer service and/or training experience preferred* Requires the ability to speak, read and comprehend instructions, short correspondence andpolicy documents* Requires the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing mannerTo learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.)Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)