NJ Employer Strategic Client Success Manager, Audible for Enterprise in Newark, New Jersey

Strategic Client Success Manager, Audible for EnterpriseLocation:US-NJ-NewarkJob ID:689763Company: :Audible, Inc.Position Category:Marketing & PR Job DescriptionAudible has revolutionized spoken-word media and is a leading destination for digital entertainment. As we grow our B2B offering, we are looking for team members with an entrepreneurial spirit and a desire to be a part of this exciting and growing category that will introduce the power of Audible to millions more listeners. The Audible for Enterprise team delivers B2B solutions to clients across various industries and market segments. We are seeking a Strategic Client Success Manager to join the Client Success team, the primary point of client contact post-sale with the goal of growing product adoption across client organizations and increasing listening with end-users. The ideal candidate will be a customer-obsessed self-starter with experience in driving product adoption, matching a digital solution to business needs, creatively solving client problems, coordinating across internal teams, and working in a fast-paced environment. KEY RESPONSIBILITIESIdentify various stakeholders within client accounts to tie Audible Enterprise solutions to key events, needs of their businesses. Network through customer organizations and anticipate opportunities that Audible can add value to their business.Formulate and implement effective strategic and tactical approaches to grow Enterprise accounts.Coordinate with internal Product and Marketing teams to communicate client needs and feedback, from technical product needs, to end-user communication, merchandising opportunities, UX feedback and more.Work across Audible teams to leverage and apply team expertise for specific client needs-sales, operations, business intelligence, product, finance, legal, etc.Keep abreast of industry news and technologies to ensure you are a trusted resource to customers and internal stakeholders at Audible.Basic Qualifications2+ years supporting B2B customers to drive engagementCustomer obsessed-demonstrated ability to deliver customer-centric solutionsAbility to influence through persuasion, negotiation, and consensus building; Comfortable networking through senior leaders in customer organizationsDemonstrated ability to grow revenue within existing accountsAnalytical, process-oriented mindset; Strong attention to detailExcellent interpersonal, communication and presentation skillsComfortable with, and find opportunity in, ambiguityPassion for books and / or digital entertainment is idealPreferred QualificationsAmazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual OrientationAmazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation