NJ Employer CUSTOMER SERVICE REP III in NEWARK, New Jersey

LocationNJ: NewarkJob FamilyCustomer ServiceJob Brief We are currently seeking a dynamic Customer Service Representative III to join our team covering our offices in Newark or Roseland, NJ.Non-ExemptABOUT THE POSITIONWe are currently seeking a dynamic Customer Service Representative III to join our team covering our offices in Newark or Roseland, NJ. The Customer Service Representative III will respond to more escalated customer questions regarding claims, benefits, eligibility and certifications. Will also generate phone reports and inquiry reports for individuals and team. Position Responsibilities:1. Provide floor support to other Customer Service Reps and Team Leads when needed.2. Produce telephone and inquiry reports to monitor individual/team performance when needed.3. Return calls to customers that have escalated to "supervisor" level with appropriate response to inquiries.4. Mentor less experienced Customer Service Reps, new hires and those struggling to achieve productivity/quality measures.5. Complete projects and other research as assigned by area management.6. Provide high level production to customer service on phones and inquiries when needed.7. Provide follow-up with other internal departments to expedite resolution of difficult/aging inquiries.Position Requirements:Education - High school diploma required, Associates or Bachelor's degree preferred.Licensure: not requiredRelevant Work Experience:At least 2 years Customer Service experienceDemonstrated leadership skillsDemonstrated reliable attendanceExcellent communication skillsAAP Reporting Location:NJ - RoselandID (Req #):55076FTE Status:Full TimeSchedule:M-F 10:00-6:30PM Apply Here: http://www.Click2Apply.net/dx9txxchh8mv3bh9PI103383550