Crown Equipment Corporation Fleet Mgr Connected Business Systems in New Bremen, Ohio
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsible for managing customer invoices, develop fleet reports, and report on the overall truck/fleet cost. Participate in the research, development, and implementation of Fleet Products as well as communicate customer and dealer feedback to management. Visit distributors/branches and end-users as needed to further investigate/research/resolve issues to ensure customer retention and develop after-market opportunity. Provide assistance to the other Company departments in developing and meeting customer compliance regarding life cycle services.
Serve as the customers Fleet Manager by overseeing the daily review of service based invoices reflective of the customers’ requirements detailed in the “Level of Service Guidelines”. Analyze data; “Cost per Hour” statistics and overall truck/fleet average, and propose/communicate solutions to end users / dealer network including truck replacement.
Assist in the development of key matrix reporting regarding truck averages, maintenance costs, introducing “best practices”, fleet replacement and reduction of customer operational expenses (Cost per Hour). Maintain in-house reporting capabilities to support other departments, ensure compliance by dealer network, and assist lead account representative in the overall strategy and goals of the account.
Dealer / End User Visits
Jointly visit Dealers/Branches and/or End Users in the development and support of the Crown Lifecycle Services System.
System Enhancements and Development
Participate in the research, development, testing and implementation of new on-line features. Work with Lifecycle Services Manager to formulate priorities, action steps, timelines, and overall project management.
Other tasks involved in supporting the Lifecycle Services Department include testing, additional reporting, customer set-ups, and consolidated billing on an as needed basis. Perform other duties as assigned.
0-4 years' related experience
Associate degree or equivalent experience
Must have valid driving privileges
Occasional travel 0-5%)
Occasional overnight stays (0-5%)
A two or four-year business degree, or equivalent experience in this area. A strong working knowledge of data collection and reporting methods including Microsoft Excel is required. The candidate must have strong interpersonal and communication skills and be well organized. Some travel is required to fulfill the requirements of this position.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled