Scotiabank Senior. Manager, Operational Risk - English/Spanish in Mississauga, Ontario

Senior. Manager, Operational Risk - English/Spanish

Requisition ID: 33459

Join the Global Community of Scotiabankers to help customers become better off.

Senior Manager, Operational Risk Management (Global Operations) – Global Operations, Governance

As a Senior Manager, Operational Risk Management (Bilingual English/Spanish) , you will contribute to the overall success of the Regulatory Operations & Controls team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensue all activities conducted are in compliance with governing regulations, internal policies, and procedures. This role will support Fraud Management & Collections, Retail and Business Service Centre, Customer Contact Centre, Operations & Corporate Services, International Operations Shared Services, Global Procurement and Structural Cost Transformation.


  1. Risk and Control Self-Assessment (RCSA) Program: work collaboratively with business units (1A) and its key internal partners to identify, document and assess significant operational risks and controls Through the RCSA Program; which is conducted on business units and/or key processes.
  • Managing the RCSA preparation process by coordinating meetings and setting up and monitoring timelines;

  • Coordinating the information gathering during the assessment phase;

  • Collaborating with the business units and key internal partners in the identification of key operational risks and control gaps;

  • Conducting due diligence and research to assess key risks raised by the business units;

  • Preparation of the RCSA Report for Senior Management; and,

  • Documenting the RCSA in ORMS.

  1. Action Plans Monitoring: track and monitor completion of action plans; providing guidance to business units on completion of action plans.
  • Risk Appetite Framework (RAF) – Global Operations: lead the development of the Global Operations RAF, including document updates, executive approvals at the business line and subsidiary levels, as well as, development, monitoring and update of RAF metrics.
  1. Operational Risk Reporting:
  • Coordinate the gathering of Operational Risk reporting on a quarterly basis and monitor / escalate breaches to the appropriate management or oversight committee.
  1. Track and report contract status, providing guidance to business units on completion of contracts and helping business with updating contracts on the system (VISTA).

  2. Support the Director on quarterly loss data reporting by identifying and documenting the root cause of the incurred losses.

  3. KRI Program Development: Support and challenge the business units in the development of their KRI program.

  • Monitoring and tracking of KRI breaches; providing consolidated quarterly reporting to Global Operations management team.

  • Engaging with Global Operational Risk on quarterly reporting of all KRI’s.

  • Refreshing and enhancing KRIs in collaboration with the business lines as they implement new initiatives, products, and services.

  1. RCSA Plan Scoping: assess and determine the scope of the RCSA Plan for the coming fiscal year.
  • Providing rationale to support the inclusion/exclusion of business units and/or processes in the RCSA Plan;

  • Working with Global Operational Risk (GOR) in their review and challenge of the RCSA Plan;

  • Documenting necessary approvals of the Global Operations RCSA Universe Scope Rationale, and approvals of any changes to the Significant Unit Universe;

  • Obtaining final RCSA Plan approval from the Operational Risk Committee (ORC) and Executive Steering Committee (ESC).

  1. Business Environment and Internal Control Factors (BEICF): related activities include:
  • Support Retail and Commercial banking in the development of quarterly BEICF surveys;

  • Support business units conducting an RCSA in the development of a BEICF survey; and,

  • Engaging with Global Operational Risk on quarterly reporting of BEICF.

  1. Develop and annual awareness program to assist the Risk Owners in understanding what types of operational risk their units could generate in their day to day activities.

  2. Support the Director in the maintenance of the department's Operating Handbook which includes the department's Operating Model, Governance Structure, and Roles and Responsibilities that support the execution of the Bank's Operational Risk Framework within Global Operations.

  3. Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk

  4. Contribute to a culture of constant improvement by analyzing existing procedures and proposing more efficient ways to obtain better results that add value to our customers and business.

Education / Experience

  • Experience in operational risk, focused on fraud, AML, and/or compliance

  • Bilingual in English/Spanish is a requirement

  • Excellent problem solving, critical thinking, and negotiating skills;

  • Excellent written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments);

  • Thorough knowledge of Bank's regulations, policies, procedures, operations, and functions;

  • Excellent knowledge of the roles and responsibilities of Global Operations business units and related business functions across Canadian & International Banking units including various delivery channels;

  • Must maintain a current awareness of regulatory requirements and industry best practices in operational risk;

  • Expert knowledge of Excel, PowerPoint, Word, and Visio;

  • Post Secondary Education with a minimum of 7 years of relevant banking experience or an MBA with a minimum of 5 years of relevant banking experience.

This position is located at Tahoe Blvd, Mississauga

Location(s): Canada : Ontario : Mississauga

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.