Advantage Rent A Car Vehicle Service Agent in Miami, Florida
AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports, and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. The Company is owned by Toronto-based private equity firm Catalyst Capital.
We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in organizational performance review processes.
Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process was transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.
At AEZ, we have three simple goals, with many ways in which to deliver them.
We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated
We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.
We should always protect our assets. We maintain our vehicles and our spaces like our own.
Responsible for cleaning returned vehicles in alignment with company quality standards and ensuring they re ready for active use in the fleet, while supporting vehicle returns if and when required
Duties and Responsibilities
Individually, or as part of a team, cleans returned rental vehicles in preparation for return to active use in the fleet, including vacuuming seats and floors, wiping dashes, cleaning windows, and running the vehicle through the car wash or washing vehicles by hand
Identifies any additional vehicle damage that may have been missed by the Return / Kiosk Agent
Tops up washer fluid and refills gas tank, ensuring customers receive a rental vehicle full of fuel
Performs tire inspections, checking pressure and topping up with air if/when required
Follows child seat rental policy and procedure, ensuring child seats are cleaned and maintained for a rental use
When required, supports the movement and transfer of rental vehicles to and from the fleet parking lot to the rental ready line
Required to turn in any lost and found item found when cleaning the vehicle
Ensure work environment is maintained in a clean and orderly fashion, in support of health and safety practices
Other duties as required
High school diploma or GED required
Minimum 1 year car rental industry preferred, some vehicle detailing experience required
Ability to pay attention to detail
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must be at least 21 years old and be able to pass pre-employment background and drug screens.
Must have a valid driver's license with a satisfactory driving record (i.e. no more than 2 moving violations within the last 2 years and no DWI/DUI's, suspensions and/or at fault accidents within the last 2 years).
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Our benefits package goes the distance with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we ll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:
Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!
Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
Trusted, on-line health information available 24/7
Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.