Griffin Greenhouse Supplies Customer Service Representative in Lisle, Illinois

Customer Service Representative

All interested candidates should forward their resume and cover letter to jobs@griffinmail.com.

Summary: Under direct supervision from the Customer Care Operations Manager, this position is a member of the Griffin Sales Team who proactively manages the business within their Region. Customer Care Reps manage and provide service to both internal and external customers. These customers include, but are not limited to, Management, Sales Reps, growers (customers), prospects, and vendors.

Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.

· Responsible for being the Business Process Expert in customer service areas.

· Responsible for communicating to sales, and answering questions from the customer / vendor.

· Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, order management, shipping, subs and cuts, pricing and claims and returns.

· Manage orders from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes.

· Process order acknowledgments.

· Provide recommendations for problem resolution.

· Responsible for reporting and report/data analysis for sales reps progress.

· Identify system issues, enhancements, recommend solutions, and track resolution/completion. Enhancements require that it improves the ease of doing business so that we can exceed customer expectations.

· Build, manage, coordinate, and communicate yearly business calendar (include deadlines, supply related information and vendor program information.

· Assist in system testing and training.

· Maintain and build relationships with Sales Force and customers. Providing front line support to internal and external customers by being there for daily communications with field sales tools and reporting.

· Perform daily transaction processing activities on Prelude and B2B site. Including, but not limited to, customer order management.

· Develop and distribute timely communications of information. Some communication is driven by the CustomerCare Rep and other communication is at the request of others.

· Manage individual time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities.

· Strive for the highest internal and external customer satisfaction at all times.

· Participate in special projects as requested

· Provide back up for team members on a regular basis, provide back up in other areas as requested.

· Willingly work additional hours occasionally during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.

· Manage pulling and filing of sales orders

The candidate must have the following competencies:

  • Customer Focus: Candidate must be dedicated to meeting the expectations and requirements of external customers and clients; obtains first-hand customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Business Acumen: Candidate must know how businesses work; will learn who the competition is; is aware of how strategies and tactics work in the marketplace.

  • Resilience: Candidate must be able to recover rapidly from adversity or change; must have the ability to bounce back from difficult situations; have the capacity to make realistic plans and take steps to carry them out; candidate must have a positive view of self and confidence in his/her strengths and abilities.

  • Drive for Results: Can be counted on to exceed goals successfully;

  • Team Focused and exhibit a passion for continued success.

Education and/or Experience: A Bachelor’s degree, preferably in Horticulture or Agriculture is preferred. Equivalent years of direct customer service experience in a similar role will also be considered.

Griffin is EOE/ADA compliant

Locations

Lisle, IL

All interested candidates should forward their resume and cover letter to jobs@griffinmail.com.

Griffin Greenhouse Supplies is an Equal Opportunity Employer

All submitted resumes will be reviewed by our Human Resources Department. We will contact you if we determine you to be qualified for the available position. If we find that we do not have a position available that suits your experience and qualifications, we will retain your information for one year and contact you if an appropriate position becomes available. Thank you for your interest in Griffin Greenhouse Supplies.

Griffin Greenhouse Supplies is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classifacation under the law.

Griffin will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship. This policy governs all aspects of employment, including, but not limited to, selection, job assignment, compensation, discipline, termination, and access to benefits and training.

We are committed to equal employment opportunity in all aspects of employment, including, but not limited to, hiring, promotion, salary, benefits, and other terms and conditions of employment and discharge.