Citizens Bank Provisioning Support Analyst, IT Security in Johnston, Rhode Island


The Provisioning Support Analyst will be an active member of the Identity and Access Management’s (IAM) Access Provisioning team. IAM is a group within the Corporate Security & Resilience (CS&R) organization. The IAM group provides subject matter expertise and associated security services to the business division across the enterprise.

The primary responsibilities of this position will be user access control, specifically assisting with the Movers / Joiners / Leavers processes along with detailed work assignments include processing system access request forms submitted by colleagues throughout the footprint and various other tasks related to user account life-cycle management.

Additional responsibilities will include:

  • Providing customer technical support to assist colleagues with user challenges.

  • Effectively seeking out opportunities for continuous improvement and automation for all department processes

  • Continuously working towards risk mitigation for user access issues across multiple platforms on all platform environments.

Position requires on-call rotation to support the business 24 x 7 x 365.


Experience and Skills:

  • Demonstrated knowledge of multiple platforms is required (Mainframe, Unix, Exchange, AD, VPN, Distributed platforms, etc.) with advanced trouble-shooting and problem resolution skills.

  • Awareness of the Risk Management Cycle (Identify, Assess, Mitigate, Monitor, and Report)

  • Demonstrated positive attitude and self-motivated approach to work

  • Customer technical support experience to assist colleagues with user challenges.

  • Training and mentoring experience to develop more junior members of staff.

  • Demonstrated high quality of customer service

  • Strong written and verbal communication skills


  • Bachelor’s degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 8:30am - 5:00pm with on-call rotation schedule to support the business needs