Marriott Assistant Guest Service Manager in Hong Kong, Hong Kong
Posting Date Feb 08, 2018
Job Number 17001OD0
Job Category Rooms and Guest Services Operations
Location Le Méridien Cyberport, Hong Kong, Hong Kong VIEW ON MAP
Brand Le Meridien
Position Type Management
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At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Graduate of hotel school or hospitality training institution
Minimum 4 years experience in Front Office operation and 3 years in supervisory role or above, preferably in 4/5-star hotels
Mature, presentable and able to work independently
Service oriented with professional customer service skills
Resolve issues related to complaints, provide service recovery if necessary
Professional problem solving and crisis management skill
Excellent command of both written and spoken Chinese and English. Putonghua is an advantage
Willing to work under pressure and on shift duty
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.