Salesforce.com, Inc Success Agent in Hillsboro, Oregon

Job CategoryCustomer Success Group

Job DetailsSuccess Agent ­ Developer

As a member of the Developer Technical Support team on Nightforce, you will leverage advanced technical expertise to resolve complex platform related issues affecting Salesforce customers. As a Dev expert you will enable customer success by helping partners overcome crippling technical challenges, and will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist Salesforce partners & customers during critical and time-sensitive situations.

Please note that this role will be working during overnight hours in the US (9pm-6am PST), supporting some of our most important customers. There may also be a moderate level background check as required by the Federal government in order to support some of those clients specifically.

Your Impact: - Provide support to our external customers and partners - Assist 3rd­party developers troubleshoot their integration with Salesforce APIs and implementation of other Salesforce developer products. This will involve - debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. - Write sample code as needed. - Provide feature explanation and coding best practices. - Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.

Minimum Requirements: - BA/BS degree in a technical field - Excellent written and verbal communication skills. - Ability to communicate technical concepts clearly and effectively. - Strong background and solid understanding of object­oriented concepts and languages. - 2+ years building web­based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP. - 1+ year writing and debugging Apex and Visualforce. - Understanding of REST and SOAP web­based services, with a working knowledge of WSDL interpretation, generation, and consumption. - Knowledge of browser compatibility issues. - Solid understanding of Internet technologies: firewalls, web servers, proxy servers, etc. - Understanding of database concepts and data management (RDBMS) and SQL. - Analysis, troubleshooting, and problem solving expertise. - Ability to effectively prioritize and escalate customer issues.

Preferred Requirements: - 1+ year working with the Salesforce application or ADM 201 certification.

About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. ​

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!