Salesforce.com, Inc Security Incident Handler in Herndon, Virginia

Job CategoryProducts and Technology

Job DetailsSalesforce, the leader in enterprise cloud computing and one of the top 10 places to work according to Fortune magazine, is seeking a Security Incident Handler with a passion for Information Security and an understanding of security monitoring and incident response.

Salesforce has one of the best Information Security teams in the world and growing this piece of the business is a top priority! Our Information Security teams work hand in hand with the business to ensure the highest security around all of our applications. The Computer Security Incident Response Team (CSIRT) is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. We are the ‘tip of the spear’ and the last line of defense protecting company and customer data from our adversaries.

The Security Incident Handler is responsible for leading the response to low and medium severity incidents and participating in the response to high severity incidents. This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.

Required Skills:

  • 2-5 years experience in the Information Security field, including operational security monitoring or incident response experience.

  • ​Monitoring devices such as network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools, and operating system logs.

  • Responding to security incidents in a production environment, such as investigating and remediating possible endpoint malware infections and mitigating e-mail borne threats such as spam and phishing.

  • Strong technical understanding of network fundamentals and common Internet protocols.

  • Strong technical understanding of the information security threat landscape (attack vectors and tools, best practices for securing systems and networks, etc.).
  • Familiarity with Mac OSX, Microsoft Windows, and Linux/Unix system administration and security controls.
    - Must have strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical staff.

U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.

Desired Skills:

  • System forensics/investigation skills, including analyzing system artifacts (file system, memory, running processes, network connections) for indicators of infection/compromise.
  • ​Scripting skills (i.e. Python/Perl, shell scripting) a significant plus.
  • Prior experience in a 24x7x365 operations environment.
  • Relevant information security certifications, such as CISSP, SANS GCIA, SANS GCIH, SANS GPEN, SANS GCFA, Offensive Security OSCP.

Company Overview

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!