EchoStar Technical Project Manager in Germantown, Maryland
EchoStar Corporation (NASDAQ: SATS) headquartered in Englewood, CO, with additional locations world-wide, is a premier global provider of satellite solutions and technology services. Together with its major subsidiaries—EchoStar Satellite Services and Hughes Network Systems— EchoStar offers employees the opportunity to explore the boundaries of what’s possible in the fields of engineering and the business functions transforming this engineering into revenue.
Hughes Network Systems is seeking a Technical Project Manager to join the Customer Support Team, and be responsible for developing support solutions for the various products, services and network technologies launched by Hughes.
A potential individual for this role must be versed in enterprise networks, and must be familiar with integrating new services as well as products to existing networks.
You must also be familiar in both WAN and LAN technologies including switches , firewalls, VPN, routers, as well as other enterprise network equipment.
Manage multiple projects at one time.
Work with various engineering groups including our Launch Team, Pilot Team, and Network Engineering Team, to help roll out new products, services or customer networks.
Provide appropriate guidance to the training and knowledge delivery team regarding support.
Develop troubleshooting processes, advanced technical training materials, and knowledge base articles for both internal as well as external network support teams.
Work with the technical customer support group and contact center groups; which have the ability to troubleshoot and solve escalated customer network issues.
Bachelor's Degree in an Engineering or Project Management field
4+ years of experience working in Project Management
4+ years of experience handling technical project implementation
2+ years of experience with broadband technologies, including Terrestrial, Wireless, Satellite, VOIP, and network architecture
Excellent communications skills (written and oral)
Ability to learn and adapt to new products/technologies quickly
Strong analytical, organizational, and multitasking skills
Be able to lead a group of highly technical support agents
Experience creating training documentation, and presenting training's to external clients
EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!