Arena Technical Resources, LLC Remedy Admininstrator in Fort Lee, Virginia

Remedy Admininstrator



In Fort Lee, VA

Job DescriptionCertification Required:Security +

Develops computer systems specifications that address business requirements and that fit with company/customer system architecture standards.

Develop and maintain custom applications and BMCITSM9 applications within a DOD environment.Remedy9 experience with knowledge of Smart Reporting,MS SQLServer, and direct SQL work.BMCDiscovery integration to CMDB. Asset Management, Contract Management, Configuration Management skills preferred.

Skills needed for position: business requirements gathering, process flow identification and development into Remedy workflow. Continual process improvement mindset with development efforts.

  • Analyzes and evaluates existing or proposed systems and designs computer systems to process data.

  • Analyzes systems and procedures to refine their formulation and converts them to programmable formats.

  • Writes or updates software specifications.

  • Creates logical data models based on functional requirements.

  • Performs quality assurance review of specifications for internal and external delivery.

  • Troubleshoots and provides technical support and solutions to users.

  • Develops analytical tools for use in the design and redesign of systems.

  • Analyzes detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics.

  • Prepares and updates documentation for new or existing systems.

  • Monitors system effectiveness in satisfying user needs.

  • May provide guidance and work leadership to less-experienced analysts.

  • Maintains current knowledge of relevant technologies as assigned.

  • Participates in special projects as required


Bachelor Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


5-8 years of directly related computer systems analysis and/or programming experience.

Remedy ARS experience - Minimum 5 - 8 years

BMC Discovery/ADDM experience 2+ years

Mobile Reach experience preferred


Bachelors in IT or IS

Training/Certification Preferred - RSP, Accredited, Certified, or work experience equivalent (10 years)

Security + certification a must.