Regions Bank Financial Relationship Senior Consultant- Team Lead - Sandestin Branch in Destin, Florida

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

Regions is looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. You will be responsible for individual and team goals, coaching a team of bankers who meet with customers and prospects both in person and on the phone to determine their banking and financial solutions goals and needs, and meet those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals.

The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate with strong interpersonal skills, clear and transparent communication, and the ability to work in a fast paced environment.

Primary Responsibilities:

  • Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions solutions

  • Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs

  • Resolves escalated customer and associate issues, primarily in Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions

  • Achieves required levels of outbound phone calls associated using generated customer and prospect lead lists and prior customer conversations

  • Assists with educating surrounding community about best practices to achieve and maintain financial wellness

  • Ensures a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want

  • Ownership and resolution of customer issues

  • Refers customers to an internal team of experts when additional financial goals and needs are recognized

  • Assists branch leadership with new business development and partnerships with internal business partners

  • Ensures safe and sound banking practices including adherence to all applicable laws and regulations

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.

Requirements:

  • High school diploma or GED (College degree preferred)

  • Demonstrated incentive eligible performance over the past consecutive four (4) quarters

  • B3 Mastery and completion of Small Business B3

  • Insurance License

  • Formal mentor

Skills & Qualifications:

  • Ability to assist customers with digital banking offerings

  • Strong customer focus

  • Ability to handle multiple priorities simultaneously

This position is eligible for a $500.00 sign-on bonus

Location:

Destin, Florida

EEO/AA/Minorities/Females/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

EEO/AA/Minorities/Females/Disabled/Veterans