Sutter Health Central Scheduler & Registrar-Per Diem in Concord, California
The Central Scheduler & Registrar supports the clinical operations of the Outpatient departments and provides seamless appointment scheduling and registration to patients and referring physicians across Sutter Health Affiliates by aligning scheduling guidelines with patient appointment preferences. The scheduling and registration employee coordinates patient needs with department resources and may secure financial clearance by validating eligibility and verification of coverage and obtaining authorization. Consistently facilitates positive multi-channel communications among patients, physicians, clinical staff, and internal departments to serve patient and referring physicians using advanced writing, telephone, and e-mail and internet skills. Multi-channel communications include: Telephone, fax, electronic fax, email and the EHR (Electronic Health Record).
Provides excellent patient-focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. Responsible for supporting the success of a high-performing service organization. Fosters an environment in which continuous improvement in business processes and services is welcomed and recognized.
High school graduate or equivalent education/experience required.
Associates degree or higher level education preferred.
Medical terminology required.
One to two years of medical office or hospital outpatient scheduling and financial clearance required.
Experience executing Outpatient Scheduling standards, processes, policies, procedures required.
Skills and Knowledge:
Familiarity with medical terminology and anatomy.
Third party, (governmental and non-governmental), requirements, rules and guidelines.
Computer keyboard skills; basic and terminal digit filing; good telephone and communication skills; reading and writing skills; computer literacy.
Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effective maintaining and documenting data in the electronic medical record.
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customer
Accuracy and attentiveness to detail required
Must be able to set and organize own work priorities, and adapt to change
Ability to meet or exceed targeted customer service, productivity and quality standards
Requires the ability to work with and maintain confidential information
General understanding of Patient Accounting Systems
General understanding of Microsoft Office applications and competent user of Excel and Outlook.
Primary Location: California, East Bay, Concord
Organization: California Pacific Medical Center
Employee Status: Regular
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Per Diem
Hrs Per 2wk Pay Period: Per Diem
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.