Fifth Third Bank Director, Analytics Insights in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

GENERAL FUNCTION: The Director of Analytic Insights is responsible for providing thought Leadership to and collaborating with the bank's senior business executives to identify and solve for significant performance improvement opportunities throughtheapplication of more structured analytical tools and solutions. The leader will identify and prioritizing the most promising opportunities, and building a business case (for more complex initiatives) to clarify structure/scope and quantify impact.Lesscomplex projects can be undertaken directly by the Insights function. The Leader will then act as project manager across the full project queue, including working with peer DSG team on the complex initiatives to develop the specified solutions andthenmanage their implementation in the client organization. The leader will be responsible for all executive relationship management, prioritization and management of the cross-business project queue, and ensuring target performance impact is achieved.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


  • Establish strong partnering relationships with each line of business and functional Leader and develop strategic grasp of their businesses and objectives; act as both thought Leader and champion for Decision Sciences, and more specifically onhowInsights can drive substantial improvements in business performance.

  • Working collaboratively with executives of each business/function, lead a comprehensive assessment to identify opportunities/issues where the application of structured analytics (beyond the core DSG responsibilities) can delivermeaningfuloperational/performance improvement, then validate and value each idea in order to prioritize potential initiatives.

  • Lead Insights teams in pursuing selected projects directly, while for more complex initiatives overseeing development with the core DSG team; in both cases, Insights will play a project management role in managing both the internal#client'relationship and the development and delivery of analytics solutions and/or tools.

  • Proactively engage Strategy, Marketing, LOB, Innovation and other teams to build close coordination of efforts to avoid any duplication of effort/initiatives and address any potential conflicts in priorities.

  • Build effective insights processes, protocols and standards, as well as performance metrics for evaluating the business impact of discrete initiatives as well as cross-team contributions.

  • More broadly, work to build supportive, constructive and open relationships with key business leaders, representing DSG and the Insights team as a team player and champion of collective action # all in the context of being a respected thoughtleader,at times provocative and challenging, but always a reliable and objective colleague.


. Bachelor degree in Business or related field. Advanced degrees preferred, but not required.

. 8-10 years of direct experience in consulting and/or analytical leadership

. Must be a business savvy strategic thinker with applied analytics experience, likely gained through a mix of management consulting (or internal consulting) and corporate analytics roles.

. Demonstrated facility for unstructured problem solving, with ability to identify and solve for business opportunities and challenges through framing and delivering analytically driven solutions.

. Industry experience in financial services preferred, but is not required.

. Strong competence in the use of analytic techniques and methods, framing analytical and decision science approaches which generate performance enhancing solutions. Includes structuring complex and ambiguous business issues, developingandsynthesizing data intensive/analytically rigorous findings, and generating creative and innovative business solutions.

. Track record of building and leading productive senior client relationships; must have excellent communication and negotiation skills, capable of building enthusiastic support for new ideas and converting resistance to endorsement.

. Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing.

. Independent and highly self-motivated.

. Strong PC skills including Microsoft Office (Word, Excel, Access, PowerPoint).

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.