Ransome CAT Service Manager in Bensalem, Pennsylvania

Ransome has multiple Service Management opportunities available at a variety of our locations. The service managers are responsible for customer interface, scheduling work, assisting with employee development, as well as other key operational duties and safety.

  • Schedule field or shop repairs and services

  • Ensure issues are scheduled in a timely manner

  • Minimize lost and down time

  • Provide outstanding customer service during difficult and stressful issues

  • Provide technical support to both customers and technicians

  • Open, maintain and close work orders

  • Order parts

  • Follow through on parts/miscellaneous orders

  • Coordinate all unscheduled technician time for billable use

  • Maintain good relations with other branches and departments

  • Keep records of technician vacation

  • Manage technician’s time

  • Quote repairs

  • Information entry (Time cards, Reports)

    • Service Writer or Service Management experience is required; diesel field or similar preferred
  • Work order management experience

  • Phone skills

  • Ability to maintain composure in stressful situations

  • Sense of urgency

  • Customer relations; positive and upbeat

  • Computer usage

  • Organizational skills

  • Outstanding follow up skills

  • Multitasking experience a must

  • Decision making and good judgment skills

Ransome is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

EEO Category: Professionals

Division: Giles & Ransome

External Company Name: Ransome CAT

External Company URL: www.ransome.com

Street: 2975 Galloway Road