Johns Hopkins University Associate Director of Case Management in Baltimore, Maryland
Reporting to the Senior Associate Dean of Students in the Health and Wellness Area, Associate Director of Case Management is responsible for supervising a case management team that meets the needs of students who have physical or mental health difficulties, financial issues, social adjustment or other personal difficulties in order to assist them in their personal wellbeing and academic success. The case management team implements a variety of interventions, referrals, and follow-up services to support student wellbeing and success.
Responsibilities will include regular contact with undergraduate students and collaboration and consultation with colleagues and faculty in the Division of Student Affairs, University Administration, the Krieger School of Arts & Sciences, the Whiting School of Engineering, and the Office of Institutional Equity. Case management does not engage in individual therapeutic relationships with students.
Supervision and Case Management Responsibilities (40%)
Supervise two to three full staff; delegate and manage workflow between the case managers, ensure cases are appropriately monitored, tracked, and documented in the Advocate CARE module.
Conduct weekly case management team meetings to discuss cases, ensure protocols are followed and safety concerns monitored, and determine appropriate interventions for cases.
Consult with faculty, staff, parents, students, or other concerned parties regarding concerns for a student’s wellbeing; collect reports and coordinate internal and external (other offices) outreach to students to follow up on reports of concern.
Partner with Campus Security to receive and follow up on reports of students who are victims of crimes/violence, are transported to the hospital for health issues, or are involved in other incidents for which they may need academic or health-related support.
Manage a caseload of students, document interactions and follow up with students, families, and other staff involved in cases
Policies and Protocol Oversight (20%)
Write and review case management policies and protocol and update as needed, to include but not limited to: Involuntary medical leaves of absence, voluntary medical leave of absence, policies on notifying faculty of student absences/illnesses, missing student protocol, guidance for case managers on advocacy for students requesting exceptions to academic policies, protocol on follow up to psychiatric hospitalizations.
Interpret University policy regarding students and making recommendations when policy changes are needed, based on trends in data.
Partner with the Sr. Associate Dean to oversee relationship between case management and administrative support for case management triage, intake, and scheduling purposes.
HopReach Care Team (15%)
Serve on the HopReach CARE team and manage workflow of cases referred to team and back to case management.
Take and monitor notes for CARE team in advocate CARE module for accuracy and appropriateness.
Make recommendations to Chair/Co-Chairs for HopReach on the functioning of behavioral intervention team and current best practices.
Outreach and Training (10%)
Create and conduct presentations as requested to faculty, staff, and student groups to educate on the case management program, scope of case management services, and how to report concerns about a student.
Oversee comprehensive marketing strategy for case management to ensure community is aware of case management services and market case management services to the campus community at large scale events such as Orientation and Parent and Family weekend.
Oversee ongoing training of case managers to ensure they are up-to-date in best practices in the field. Attend annual HECMA and/or other related conferences to stay current on best practices for case management and continually update the program for JHU Homewood Undergraduates
Develop and update content material for case management services on website.
Data Collection and Reporting (15%)
Oversee the use of Advocate CARE module to track case management and CARE team work with undergraduate students.
Develop and update practices for the case management team to track work in case management software, monitor for accuracy and efficiency.
Train users of the CARE module (residence life staff, Deans-on-call, non-Homewood users of the CARE module) and regularly update CARE user manual.
Partner with Associate Dean of Conduct to monitor and recommend any changes to advocate CARE module system settings.
Prepare ad hoc reports, data request and annual report for internal stakeholders.
Bachelors Degree required. Master’s degree in education, counseling, social work, public health, or related preferred.
Special Skills and Knowledge:
Demonstrated knowledge of online student tracking systems and database management. Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources in order to make informed recommendations for the welfare of students. Knowledge of current case management trends and literature.
At least five years of directly related experience required. Experience managing response to crisis situations. Experience working as part of a case management support team and navigating complex, decentralized environments. Experience developing and implementing policies and protocol. Previous experience serving on or leading a behavioral intervention team or students of concern team.
Classified title: Student Life Officer
Working title (if applicable): Associate Director, Case Management
Role/Level/Range: ACRP / 04 / MD
Starting Salary Range ($s): $65,000
Employee group (Full time/Part-time/Limited/Casual): Fulltime
Schedule (hours/days): Mondays – Fridays; 37.5 hours per week; 8:30am – 5pm
Employee subgroup (FLSA Status): Exempt
Department name: Health & Wellbeing
Personnel area (School): Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
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