Texas Parks & Wildlife Customer Service Representative I in Austin, Texas

Customer Service Representative I



Customer Service Representative I


$2,257.78 Monthly


Austin, TX

Job Type

Regular Full Time


State Parks

Job Number




Work Address

McKinney Falls State Park, 5808 McKinney Falls Pkwy, Austin, TX 78744

Hiring Contact

Virgie Jurado, (512) 243-1643

  • Description

  • Benefits

  • Questions

General Description

Under the direction of the Office Manager, this position is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports and correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


Qualification Guidelines



  • Completion of 8th grade.


  • One year of experience in areas such as general clerical, cash handling and customer service.


  • If driving is required, applicant must possess a valid State driver's license.



  • Graduation from High School or GED.


  • Experience in customer service, clerical or administrative support work.

Knowledge, Skills and Abilities

  • Knowledge of general office procedures;

  • Knowledge of administrative and clerical procedures;

  • Knowledge of basic mathematics;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in effective verbal and written communication;

  • Skill in using standard office equipment;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

  • Skill in making sound judgment decisions based upon data available and in short time frames;

  • Ability to accurately handle cash and account for revenue collected;

  • Ability to utilize an automated camper registration;

  • Ability to work independently with little or no supervision;

  • Ability to work as a member of a team;

  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

  • Ability to work under stressful conditions;

  • Ability to communicate and interact effectively with members of the public;

  • Ability to respond to public inquires in a timely manner;

  • Ability to perform manual labor including, lifting supplies and materials up to 25 lbs.;

  • Ability to conduct work activities in accordance with TPWD safety program.

Additional Information


  • Required to work in a high visitation park with overnight camping;

  • Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

  • Required to adjust to changing schedules;

  • Hours may be reduced or extended as needed through primary peak season from March to September;

  • May be required to operate a State vehicle;

  • Required to travel 5% with possible overnight stays;

  • Must conform to TPWD dress and grooming standards, work rules and safety procedures;

  • Non-smoking environment in State buildings and vehicles.


In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;

  • Work history experience MUST be completed in the online application;

  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);

  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.

Army 15, 36, 42, 56, 68, 88, 89, 92

Navy SH, YN, SN, Limited Duty Officer, CWO

Coast Guard YN, 360

Marine Corps O1

Air Force 3A, 3M