Akamai Technologies, Inc. Technical Project Manager in Amsterdam, Netherlands
Technical Project Manager
Feb 20, 2018 Post Date
012256 Requisition #
Technical Project Managers are a part of the Akamai Professional Services team and work directly with Akamai's clients to deliver stellar solutions. TPMs lead and manage the integration of customers’ web sites with the Akamai platform. They are involved early in the pre-sales cycle through implementation and customer sign-off. TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures. This position requires a strong technical background, excellent client and project management skills, proven ability to perform hands on technical work when needed, and ability to lead projects and global teams. As a Technical Project Manager II, you will be responsible for:
Work independently or lead small technical teams with Akamai customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customer's’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer's’ business and technical requirements.
Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
For some key accounts, act as the technical point of contact and work with sales and pre-sales on new opportunities
Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
Work closely with Account Management, Sales professionals, engineering, product development and Technical Support to resolve issues that arise during customer trials or integrations.
Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
Track and document status and time spent on customer integrations.
Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
Review quality of customer integrations.
Minimal travel to supported customer’s offices when necessary (10% travel).
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
5 years of relevant experience and a Bachelor’s degree or its equivalent or
3 years of relevant experience and a Master’s degree or
Relevant experience and a PhD
Minimum 5 years of experience in a customer-facing environment in the information technology industry
Minimum 5 years of project management experience with a proven track record of successfully delivering projects for Fortune 500 customers; experience working on and managing enterprise scale projects
Minimum 5 years experience in one or more web development languages, methodologies, or architectures
Implementation experience with web delivery technologies.
Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.
Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic.
Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures.
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.