Meijer Service Team Leader Trainee-Carpenter Road, Ypsilanti Mi in Ypsilanti, Michigan

Currently, Meijer is looking for a Service Team Leader. Plans, directs and supervises team members in the day to day operations of the Service department. Serves as the mentor and coach for all Service team members. This position spends the majority of the time on the sales floor interacting with customers and team members. Key responsibilities include:Responsible for staffing selection and hiring to achieve staffing needsPromotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisionsDocuments and applies disciplinary actions and makes recommendations concerning dischargeServes as the mentor and coach for all Service and systems team membersModels exceptional, fast and friendly customer serviceReviews Customer Survey and customer feedback from previous day or weekCommunicates the Meijer Friendly initiative in all team meetings and conversationsAssists Service team members with day-to-day tasks including the following tasks: retrieving shopping carts from the parking lot, picking up trash, scanning customer items for purchase and placing the items into bags, receiving payment from customers and handling receipts, maintaining the cleanliness of the front end of the store, and assisting customers with purchasesResponsible for cash control, cash drops, and cash auditsMonitors and ensures that safety procedures are followedEnsures the Service team is thoroughly trained in all aspects of their jobs and have completed all required trainingSpends a generous amount of time on the sales floor to assure a pleasant shopping experience for customersReviews sales goals, supply costs, stock loss/shrink results and goalsReliable and consistent attendance requiredOversees cash office daily balancing procedures Oversees Systems team members in daily, weekly, and monthly proceduresPerforms other duties as assigned

Qualifications:High school diploma or its equivalent required2-3 years of related retail experience1 year of management experienceDemonstrated ability to communicate to team members in the organization in a way that provides clear and precise directionDemonstrated ability to resolve conflict and by addressing root cause issuesDemonstrated ability to manage multiple tasksDemonstrated ability to analyze financial and statistical information and use that information to make informed decisionsDemonstrated ability to lead an organization that practices working safely at all timesDemonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leadersSuccessful completion of all required certifications