Rentokil Customer Service Administrator in Yorkshire and Humber, United Kingdom

As the Customer Service Assistant you are responsible for answering telephone calls to both internal and external customers. Taking accurate details from the customer and turning an enquiry into an appointment.


  • Answer all calls in a professional timely manner

  • Maintain high levels of communication at all levels

  • Actively listen to the customer

  • Obtain and evaluate all relevant information from the enquiry

  • Document all relevant details onto the Navision system

  • Organise and plan the surveyors visit to meet the customer’s time frame

  • Ensure that all the correct information is placed on the surveyor’s calendar

  • Deal with any customer complaints/enquiries in a calm professional manner.

  • Adheres to all company policies, procedures and business ethics codes.

  • Ensure Health and Safety policies and procedures are adhered to at all times.

  • Undertake any such other duties as may be reasonably requested within the purview of the role.

To be considered for the Customer Service assistant you will ideally have the following;

  • Previous exposure within a telephone based customer service role

  • Great communication both verbally and written

  • Great customer service skills