Rentokil Customer Service Administrator in Yorkshire and Humber, United Kingdom
As the Customer Service Assistant you are responsible for answering telephone calls to both internal and external customers. Taking accurate details from the customer and turning an enquiry into an appointment.
Answer all calls in a professional timely manner
Maintain high levels of communication at all levels
Actively listen to the customer
Obtain and evaluate all relevant information from the enquiry
Document all relevant details onto the Navision system
Organise and plan the surveyors visit to meet the customer’s time frame
Ensure that all the correct information is placed on the surveyor’s calendar
Deal with any customer complaints/enquiries in a calm professional manner.
Adheres to all company policies, procedures and business ethics codes.
Ensure Health and Safety policies and procedures are adhered to at all times.
Undertake any such other duties as may be reasonably requested within the purview of the role.
To be considered for the Customer Service assistant you will ideally have the following;
Previous exposure within a telephone based customer service role
Great communication both verbally and written
Great customer service skills