Comcast Supv, Installation & Service in York, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for supervising a team of technical services personnel

providing service and installation activity. Meets the shop's Company's

standard for QC measurements. Trains Technicians on test equipment

usage and troubleshooting techniques. Manages schedule coordination with

NOC and ensures the proper completion of all scheduled or on-demand

service or maintenance work by coordinating and mentoring team on fair

and business practical methods. Ensures system compliance to NCTA and

FCC regulations and Comcast's minimum operating specifications including

day-to-day procedures associated with compliance as it relates to CT

Techs. Develops staff training quality measurement guidelines and

minimum requirements. Supports and motivates technicians training by

continually monitoring progress and training schedules. In conjunction

with Manager, performs and conducts annual, bi-annual reviews along with

providing an ongoing open communications with team to include coaching,

mentoring, and career development on a daily, weekly and monthly basis.

Core Responsibilities:

- Implements standard safety training and maintains daily safety

inspection issues.

- Reviews and coordinates nightly check-in and rotates On-Call

schedules.

- Coordinates all vehicle assignments, maintenance, and inspections.

- Ensures systems and staff are able to respond to the demands of new

technology deployment through demonstrative methods.

- Performs duties of CT1 through CT3, as needed.

- Analyzes operations and performance to assure operational efficiencies

through productivity, QC, and customer satisfaction.

- Coordinates department responses to customer and department issues

with a strong sense of urgency.

- Works with other departments, as necessary, to maintain an in-depth

technical knowledge of new technology being deployed.

- Ability to install all types of cable and run service calls to

completion.

- Diagnoses all types of signal faults.

- Ability to operate computers.

- Ability to lift and carry up to 75 pounds, climb utility poles and

drive long periods of time digging, crawling, stooping and standing.

- Complies with all OSHA safety measures.

- Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Valid driver's license required;

- Previous experience in Comcast Comm Tech program preferred;

- Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer