The Hanover Insurance Group Agency Services Associate in Worcester, Massachusetts

Job Description

The Hanover Insurance Group is seeking Agency Services Associates to join our growing Personal Lines team at our office in Worcester, MA! The next class of Associates is scheduled to begin at the end of January in 2017.

Recognized as one of America’s Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

SUMMARY: As a member of the Personal Lines Operations Service Team, you will work with our independent agents and their customers to create an outstanding service experience. This exciting customer service position focuses on responding to inbound service calls.

By joining The Hanover Team, you can expect to take part in a comprehensive training program that will position you for success. By making a commitment to our team for a period of two years, you will learn functions across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

In this position, key job duties include:

  • Receiving inbound calls to assist agents and customers by explaining policy coverages

  • Researching and communicating underwriting guidelines to agents

  • Interpreting and verifying policy coverages, changes, renewals and new business transactions

  • Responding to simple and complex billing inquiries

  • Providing technical support to questions from agents regarding The Hanover’s online systems

  • Making internal recommendations related to systems, procedures and workflows to gain efficiencies and meet changing customer needs

  • Acting as a liaison with departments to resolve identified service issues

  • Meeting outlined job requirements and stated individual and departmental goals

The Hanover is dedicated to your ongoing growth and development. As a result, you can expect to take part in a comprehensive training program that will provide you with skills to be successful in your new role. This includes building such key competencies as service orientation, analytical and strategic thinking, communication and business consultation. Classroom and on-the-job training is available.

By becoming a fully trained Agency Services Associate, you will acquire a skill set that provides you the opportunity to maximize your career potential and explore a wide range of The Hanover’s exciting growth and career paths.

Position Requirements

To be a strong candidate considered for our team, we primarily look for:

  • Relevant experience in a customer service environment

  • Strong organizational and time management skills

  • Ability to perform multiple tasks under pressure

  • Strong work ethic and ability to work in a team environment

  • Ability to commit to Personal Lines Operation Training program and schedule

Benefits to joining The Hanover’s team:

  • Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance

  • Retirement/401(k) program, including 100 percent company match up to first six percent of pay

  • Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock

  • Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling

  • Employee development/education assistance and professional/industry designation programs and reimbursement

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.

The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO statement:

“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

Date: Nov 30 2016

Location: Worcester MA US

Nearest Major Market: Worcester

Job Segment: Underwriter Technical Support Insurance Technology

Functional Area: Customer Service SBU: 22001 - Personal Lines Operations

Position Type: Full - Time

Education Required: High School Diploma

Experience Required: 1 - 3 Years

Job ID: 8591