AmeriCold Logistics, the largest provider of temperature controlled distribution services in the US, is seeking a Seasonal Customer Service Representative to join the team at our Woodburn, Oregon facility, this job will be aprox. 6 month duration.
Summary: Under general supervision, the Customer Services Representative will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitiors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints.
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.Reports customer feedback to management.Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.Assures proper invoicing of accounts by verifying computer-generated invoices.Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment /computers needed to perform duties, greeting visitors.Perform other duties as required and assigned.
Physical Requirements and Working Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perfom the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Requires the ability to sit for long periods of time, with frequent interruptions.Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads.Requires manual dexterity with normal hand finger movements for typical office work.Talking, hearing, and seeing are important elements of completing assigned tasks.Occasionally lifts, carries, positions, or move objects weighing up to 20 pounds.Working environment is usually in an office setting, with occasional need to leave the premises.Requires the use of a telephone, fax machine, computer terminal, calculator, and copy machine.Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings.Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Employment Standards:Requires high school diploma or equivalent.Requires Customer Services Experience.Requires computer skills in Microsoft Word, Outlook, Excel, Powerpoint, Access, and the ability to use the Internet.Requires clerical skills in managing files and records, and other office procedures and terminology.Requires teh ability to pay close attention to details, and personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
Keyword: Customer Service, CSR