Aetna Customer Service Consultant in Winston, North Carolina

Req ID: 47213BR

No Telework; Candidate will work full time from High Point, NC office. Hours of operation are 8a-9p.

POSITION SUMMARY

The primary responsibility of this role is to educate and encourage our members to take advantage of the various programs available to them as part of their employee benefits to promote a healthier lifestyle and overall wellness

Fundamental Components:

Educating identified members about programs available to them to promote wellness

Educating members on their company sponsored incentives and status checks on incentives earned

Promoting our mobile app

Assisting members with portal questions (password resets, registering, navigation, filling out health assessments)

Assisting with member inquiries or concerns end to end contact

Contact with the members will be primarily inbound and outbound telephonic and member CHAT.

BACKGROUND/EXPERIENCE desired:

1-3 years customer service experience in a call center environment, both inbound and outbound is REQUIRED.

Experience in a production environment and performance measured against metrics

Demonstrate ability to handle multiple assignments, competently, accurately and efficiently

Can learn in an on-line environment

Excellent verbal and written skills

Strong computer skills, including typing

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

REQUIRED SKILLS

Benefits Management/Promoting Health Information Technology/ADVANCED

Service/Creating a Differentiated Service Experience/ADVANCED

Service/Handling Service Challenges/ADVANCED

DESIRED SKILLS

Service/Providing Solutions to Constituent Needs/ADVANCED

ADDITIONAL JOB INFORMATION

ActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact and we need energetic, compassionate people who are dedicated to helping our members understand what is available to them to reach their goals.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service