Voya Financial AVP, Retirement Readiness - Operations & Planning in Windsor, Connecticut
Job TitleAVP, Retirement Readiness - Operations & Planning
Business UnitVoya Financial
Position LocationWindsor - CT
Department NameHead of Customer Contact Ctrs
No. of Openings1
Full-Time or Part-TimeFull-Time
Relocation Assistance Offered?No
We will consider candidates willing to:Work on-site at any Voya location
SalarySalary Commensurate with Experience
What is Voya?Voya Financial, Inc. (NYSE: VOYA), helps Americans plan, invest and protect their savings - to get ready to retire better. Serving the financial needs of approximately 13 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $11 billion in revenue in 2015. The company had $458 billion in total assets under management and administration as of March 31, 2016. With a clear mission to make a secure financial future possible - one person, one family, one institution at a time - Voya's vision is to be America's Retirement CompanyTM. The company is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible - Voya has been recognized as one of the World's Most Ethical Companies, by the Ethisphere Institute, and as one of the Top Green Companies in the U.S., by Newsweek magazine. For more information, visit voya.com or view the company's 2015 annual report. Follow Voya Financial on Facebook and Twitter @Voya.
What are the job responsibilities?Responsible for the development, monitoring and management of operational and strategic plans to maximize the use of resources, drive a high performance culture and foster an environment of high employee engagement in the Retirement Readiness Service Center. Will lead strategic projects that impact the entire department, and is responsible for improving Customer Satisfaction and Loyalty. Participates in, and manage elements of core processes such as business reviews, ongoing business planning processes, department communications, town hall meetings and leadership development programs. Will also be responsible for managing service teams.
Who is our ideal candidate? BS/BA degree or equivalent experience
Series 6 and 26 licenses required
10 -15 years of experience in a call center or financial services product area with client relationship experience
8 years of leadership/management experience
Excellent communication skills and organizational intelligence; ability to successfully communicate a vision and key objectives at all levels and operate effectively within a matrix environment.
Ability to operate strategically and execute tactical results through others.
Demonstrated ability to champion change and drive results in a Continuous Improvement (CI) environment.
Ability to successfully manage multiple, simultaneous high-impact priorities.
Ability to influence and negotiate with senior levels in the organization and external clients.
Positive customer focused attitude with a desire to exceed customer expectations, as well as develop team members.
Exceptional analytical and problem solving skills. Demonstrated ability to assess data and metrics, identify root causes, and make strategic decisions to improve organizational effectiveness.
Thorough knowledge in people management, strategic thinking, and conflict management, skills.
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
What else can we tell you?
At Voya, we truly believe in making things easier for our employees and clients. We understand the link between employee and customer satisfaction and want to offer you a different type of employee experience that recognizes your contribution and acknowledges individual needs, interests and stages in life.
Our facility in Windsor, CT is one of the largest office developments built in the Greater Hartford Area. The site is centrally located, has good highway access and plenty of room for on-site parking. In addition, there is a full-service cafeteria, an on-site fitness facility, and much more. The site is a smoke-free building and business casual attire is currently the standard.
In addition to a competitive salary and bonus plan, we offer:
Medical and dental coverage, as well as a vision care plan for employees, their spouses, children and domestic partners.
401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years.
Voya Retirement Plan funded entirely by Voya provides monthly benefits at retirement based on a cash-balance formula that credits an amount to your cash-balance account each month equal to 4% of your eligible pay.
Paid Time Off (PTO) bank of days for employees to use; 20 days in first full year of employment, 23 days beginning in the fifth year of employment.
Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children.
Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.
Opportunities for professional growth and much more!
Voya is an equal opportunity employer and we are committed to maintaining a diverse workforce. Voya has been recognized for many of our diversity practices:
Voya has earned a perfect score in the Human Rights Campaign’s annual Corporate Equality Index for seven straight years (2007-2013).
Voya has received a Catalyst Award that honors exceptional initiatives from companies that support and advance women in business.
Diversity Inc Noteworthy Top 25 Companies (2011).
National Gay and Lesbian Chamber of Commerce, Financial Services Diversity Corporation of the Year, 2011.
A World’s Most Ethical Company by Ethisphere Institute (2014).
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Voya will never ask you to pay a fee to become employed. We also provide all equipment to perform your job.
Voya employees are then provided a password-protected site to provide personal information after they begin employment.
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If you feel that you’ve been a victim of fraud, contact:
Your local law enforcement officials.
The Federal Trade Commission. (http://www.ftc.gov/bcp/consumer.shtm).
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