Associated Bank National Assistant Bank Manager West St. Paul in West St. Paul, Minnesota

Assistant Bank Manager West St. Paul (1710738) Equal Opportunity Employer Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282. Description JOB SUMMARY Performs the duties of a Relationship Banker and directly manages 1-5 bankers assigned to the branch. Serves as second in command when the Market Manager is out of the branch. Works collaboratively with the Teller Supervisor and sales partners to ensure established sales, service, operational and financial goals are met or exceeded. Directs the day to day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households. Establishes a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursues 100% of each customer's business. Leads by example in goal attainment. A thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions is required. Conducts observations and provides feedback and coaching to bankers. Conducts huddles, check-ins, and directly supervises all colleagues in the absence of the Market Manager. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments. As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline. KEY RESULT AREAS Sales Other Sales Management Training/Coaching Other Service Excellence Other New business development and household acquisition Operational/Procedural Activities Regulation and Compliance Leadership Other Branch Financial Performance Community Involvement JOB ACCOUNTABILITIES * Banker Responsibilities: Ensures positive customer experience by effectively executing the establi