Severn Trent Services Administrative Assistant III in West Monroe, Louisiana


The Administrative Assistant III is responsible for providing administrative support duties of a moderate to highly skilled nature.


  • Manages the workflow of a specific department or team.

  • May act as the working supervisor for other clerical office staff members.

  • Prepares correspondence, including letters, memos, e-mail for internal teams and external clients requiring some understanding of technical matters based on knowledge, verbal direction or research.

  • Answers and directs phone calls and, as appropriate, handles according to subject matter knowledge

  • Assists and directs all guests, clients and customers for meetings, appointments and service.

  • Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.

  • Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager’s meeting notes and distributes accordingly. Provides travel and event coordination support.

  • Assists manager with special projects as needed.

  • Other duties as assigned (region specific).


Education/Experience : High School Diploma or GED and 3-5 years related experience.

Technical : Advanced proficiency with Microsoft Office applications & internet; Working knowledge of Concur & expense tracking. Ability to use Lync. Ability to learn CMMS, CAD & Hansen (may vary). Advanced math skills including debits & credits. Working knowledge of post office protocol, bulk mail processing, work order systems & handling. Working knowledge of Work Day and Vehicle GPS System.

Communication : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Communicates detailed information.

Problem Solving & Quality : Pays attention to detail. Identifies & solves complex issues. Escalates issues accordingly; Checks work for quality. Shares suggestions to improve quality & productivity. Identifies, solves complex issues.

Managing For Results : Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks, projects & priorities. Demonstrates flexibility in workflow/scheduling.

Leadership & Initiative : Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains others. Takes charge in absence of supervisor.


The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.


Limited - as needed.


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Job ID 2016-2167

Type Regular Full-Time

Location(s) US - LA - West Monroe

Posted Date 11/29/2016

Category Administrative/Clerical