Medecision Director, Client Engagement Platform in Wayne, Pennsylvania
Medecision is transforming healthcare one cool app at a time!
Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in a medium sized, growing company excite you? Are you interested in being part of a team that strives to achieve high business impact, execution excellence and has a lot of fun while we are doing it? Are you ready? We are! Join us in our journey towards liberating today’s fragmented healthcare systems to Connect Care Everywhere.
Medecision is looking for a Director, Client Engagement Platform, a passionate power contributor who blends solid client engagement skills with proven marketing and communications experience.
THIS JOB MIGHT BE FOR YOU, IF…
You, as the Director, Client Engagement Platform, possess the experience and expertise necessary to manage Medecision’s client engagement center – a single, online destination including, but not limited to, product knowledge assets and tutorials, SaaS release information, support tools, idea exchange, and client-focused discussion boards. With direct impact on client success and satisfaction, the Director, Aerial Resource Center, leverages his/her background in client engagement platforms to help develop the ARC vision and to create and execute the related strategy. This role is both strategic and hands-on, ensuring the ARC becomes the “go-to” destination for Medecision clients to drive success with their Aerial apps and overall business. You will partner with the VP of Marketing Services on vision and strategy development, and with a cross-functional team for tactical execution, including assistance with development of new sections (wireframes, page creation, etc.), recommendation of tools to accommodate new capabilities, and a solid understanding of how the platform operates.
Reports to: VP, Marketing Services
Location(s): Wayne, PA or Remote
YOU’RE GOOD AT:
Driving client success and loyalty through information, tools, and programs
Understanding client needs and capitalizing on opportunities to drive client delight
Developing requirements, structuring wireframes, building the capabilities out (at a non-developer level), testing, and rollout (i.e. platform management)
Creating outstanding user experiences with web sites/ portals that are intuitive and easy to navigate
Prioritizing enhancements and introduction of new capabilities to ensure the highest levels of client satisfaction
Managing feedback and responding in a timely manner
Communicating effectively with internal and external stakeholders – written and verbal
Building lasting relationships and managing across multiple internal groups
Multi-tasking and meeting aggressive deadlines
Paying attention to the details without getting lost in the weeds
Developing strategy and executing on that strategy
Establishing and measuring KPIs
Proven success with client communications and engagement programs
Deep experience with online client engagement platforms (Confluence/ Jira, Jive, SalesForce, etc.), including some technical knowledge
Hands-on experience creating and operating within web-based or similar sites
Expertise managing and facilitating online client communities and discussion boards
Familiarity with software release cycles and related documentation, training, and client communication needs; SaaS experience is preferred
At least 10 years in a marketing/ communications, product, or related management-level position
At least 5 years of experience in healthcare software solutions
A Bachelor’s degree in Marketing, Communications, Business, or similar discipline
OUR CULTURE DRIVES US
It’s not all about what we do. It’s as much about how we do it. Medecision team members show up. We consistently exemplify our 6 core values of success:
Execution. Service – We deliver “standing ovation” service. Speed – We are Agile. Ownership— We all take ownership and responsibility for how we deliver our promises, how we spend money, who we hire, what we build and how we help one another grow.
Passion. We show an infectious emotional commitment to our work because what we do is important to our customers, one another and ourselves.
Partnership. We are all in this together, without boundaries. Our internal/external network contains the solutions we need: we’ll continuously seek them out, use them and improve them.
Leadership. We are Medecision’s brand. We are experts in care management, care coordination and healthcare information and technology. We lead our clients to excellent results by providing our expertise on best practices, industry trends, solutions development and innovations. We are moving in sync with an evolving industry. There is no problem we cannot solve.
Innovation. We are in a constant state of discovery, inventiveness, thinking outside the box, and leading others internally and externally to do the same.
Candor. Medecision communicates in a sincere, direct and familiar way. We address conflict directly and escalate issues internally and externally to address conflict with speed and partnership.
Join us in our quest to liberate healthcare!
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. Medecision is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.