Medecision Data Operations Manager in Wayne, Pennsylvania

Medecision is transforming healthcare one cool app at a time!

Are you the kind of person that is motivated by the challenge of a dynamic, changing market? Can you utilize and exploit progressive systems and processes to satisfy urgent business needs? Are you a good partner with your teammates; driven to execute team and individual commitments that align with business vision? Does the idea of a high visibility and high impact role in a medium sized, growing company excite you? Are you interested in being part of a team that strives to achieve high business impact, execution excellence and has a lot of fun while we are doing it? Are you ready? We are! Join us in our journey towards liberating today’s fragmented healthcare systems to Connect Care Everywhere.

Medecision is looking for a Manager of Data Operations, a passionate power contributor who blends a solid operational background and skillset with proven client consultation and management experience. This role will be responsible for ensuring the successful ongoing operations of Medecision’s client facing data operations.


..You, as the Manager of Data Operations possess a forward-thinking mindset to lead Medecision’s day-to-day Software as a Service (SaaS) data operations. You can manage a small team that is responsible for the ongoing operations and related data investigations of multiple, complex SaaS based production data management systems at Medecision.

Reports to: Sr. Director of Data Management

Location(s): Wayne, PA; Dallas, TX; Chicago, IL; Remote


  • Managing data operations team to meet or exceed client expectations and Service Level Agreements (SLAs)

  • Driving operational best practices that solve real business challenges across Medecision

  • Managing data operations staff (Data Analysts and Data Operators) including hiring, training, performance management, etc…

  • Orchestrating data driven resolution of high-impact and cross-functional challenges

  • Maintaining regular and ad-hoc operational metrics and performance gauges such as the balanced scorecard

  • Supporting User Acceptance testing (UAT)

  • Maintaining operational documentation and related training materials

  • Effectively managing contract resources to ensure timely operations delivery

  • Partnering with implementation teams to smoothly transition new clients and internal roll outs to production

  • Working flexible hours including some nights and weekends


  • 8+ years’ experience in health care data operations required with minimum 3 years in management role; experience in a SaaS environment preferred

  • Bachelor’s degree in Health Sciences, Computer Science, Analytics, or Business

  • Experience managing & troubleshooting Linux, SQL & noSQL databases

  • Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness

  • Expertise in the healthcare, population health management, EMR industries are strongly preferred

  • Subject-matter expertise in population health management within IDN, Hospitals, Health Systems, environments

  • Knowledge & experience in ANSI X12 & HL7 based EDI standards, particularly with 270/271, 834, 274, 278, 837P, 837I, 276/277, and 835

  • Experience with clinical nomenclature: LOINC, SNOMED CT, CPT, ICD 9 or 10 CM, RxNorm, et al.

  • Ability to travel 10%


It’s not all about what we do. It’s as much about how we do it. Medecision team members show up. We consistently exemplify our 6 core values of success:

  • Execution. Service – We deliver “standing ovation” service. Speed – We are Agile. Ownership— We all take ownership and responsibility for how we deliver our promises, how we spend money, who we hire, what we build and how we help one another grow.

  • Passion. We show an infectious emotional commitment to our work because what we do is important to our customers, one another and ourselves.

  • Partnership. We are all in this together, without boundaries. Our internal/external network contains the solutions we need: we’ll continuously seek them out, use them and improve them.

  • Leadership. We are Medecision’s brand. We are experts in care management, care coordination and healthcare information and technology. We lead our clients to excellent results by providing our expertise on best practices, industry trends, solutions development and innovations. We are moving in sync with an evolving industry. There is no problem we cannot solve.

  • Innovation. We are in a constant state of discovery, inventiveness, thinking outside the box, and leading others internally and externally to do the same.

  • Candor. Medecision communicates in a sincere, direct and famil­iar way. We address conflict directly and escalate issues internally and externally to address conflict with speed and partnership.

Join us in our quest to liberate healthcare!

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment. Medecision is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace.

ID: 2016-1367