Washington State DSHS Customer Service Specialist 2 in Washington


Do you have excellent people skills and outstanding customer service skills? Is resolving problems your specialty? Can you multi-task while still meeting deadlines?

Developmental Disabilities Administration (DDA) Customer Service Team is looking for a new Customer Services Specialist to join their team. In this position you will provide support to the Kent or Seattle DDA Field Service Office and travel may be required for coverage. Join us on our Mission to Transform Lives!

Some of what you'll be doing

As the Customer Service Specialist you will serve as the first point of contact for clients, families, and community members, internal and external stakeholders. You will act as liaison between staff, customers and agency; provide problem resolutions, answer customer inquiries. Provide leadership and direction to other support staff in the office.

Advise client(s) and other customers of the proper procedures to access agency services while providing high quality customer service.

What we're looking for

  • Ability to efficiently use a computer and software such as Microsoft Office and Outlook
  • Ability to perform high quality work in a fast pace, high production environment
  • Ability to prioritize work load and efficiently multitask
  • Ability to communicate clearly, efficiently and professionally with staff and customers
  • Ability to apply independent judgment to resolve problems and providing excellent customer service
  • Support and contribute to team building processes

Who should apply? Professionals with an Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems OR Professionals with Bachelor's degree ORProfessionals with equivalent experience (four years) providing assistance to customers regarding inquiries, complaints or problems

Questions? Please contact Brenda Fitzpatrick

#ZB75 10233 Supplemental Information

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Job Type: Full Time - Permanent

Job Number: 2016-10233 ZB75

Department: Dept. of Social and Health Services

Closing: 10/23/2016 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $2,485.00 - $3,212.00 Monthly

Location: King County - Multiple Locations, WA