FCi Federal Support Services Supervisor IV in Washington, District Of Columbia
**Support Services Supervisor IV
FCi Federal is recruiting candidates for the position of Support Services Supervisor IV, contingent upon award of a large-scale mail management contract with the federal government.
The Supervisor IV has responsibility for contract performance and compliance of assigned tasks under this contract. The successful candidate will have a comprehensive knowledge of federal mail and warehouse services.
Essential Duties and Responsibilities (Day to day functions):
- Responsible for contractual performance and compliance of work completed by 21+ direct staff as it relates to mail operations and warehouse management
Ability to comprehend and utilize internal workload management reports to ensure contract performance
Manage processes outlined within contract and lead group of SCA staff in mail operations or a warehousing environment
Develop performance and action plans that will be presented to internal senior leadership
Ability to successfully communicate with staff regarding complex process changes
Assist staff in everyday functions completed within department
Ability to successfully monitor time and attendance of all direct reports
Assist Contract Director and Deputy Contract Director in the development of process improvements
Ensure completion of training program by all direct staff
Provide routine feedback to all staff and assist with on-the-job training of new employees
Monitor departmental and individual metrics
Familiarity and ability to assist with courier runs
Successfully collaborate with Contract Director.eputy Contract Director and Human Capital to address employee concerns or performance issues
Assist with development and implementation of plans that monitor all routine maintenance activities that are done in accordance with client’s established standards
Extensive knowledge in operating and performing routine maintenance to company and government-provided mail and warehousing systems and equipment
**Minimum Experience, Education and Licensure:
- Four (4) years’ experience in a supervisory role
Comprehensive knowledge of support services provided in a mail management and warehousing facility which includes but not limited to: file management, methods utilized, regulations, equipment usage, and procedures
Computer skills required: MS Office Suite skills
Ability to pass government background investigation and maintain clearance
Must be U.S. Citizen
Clean driving record with current driver’s license
Ability to show initiative and commitment to the company’s goals Minimum Knowledge, Skills and Abilities:**
Ability to work effectively and efficiently in a team environment and relate well to others**
Ability to readily adapt to changing requirements
Strong commitment to performing and producing at the highest level of quality at all times
Ability to manage individual workflow effectively and improve processes when necessary
Ability to communicate clearly and effectively with coworkers both in written and verbal communications
Positive attitude focused on customer satisfaction
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects and office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to lift up to 60 lbs., bend, reach, carry, stoop, kneel, climb, etc.
*Work Environment: *This position is performed in a mail operations and secure warehousing environment.
FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.
Job Title: Support Services Supervisor IV
Job Type: Full-Time
Location: Washington, DC