Bozzuto Group Executive Concierge (7am-3pm Mon-Fri) in Washington, District Of Columbia
Executive Concierge (7am-3pm Mon-Fri)
The Executive Concierge is a key member of the property management team. In addition to personally providing superior customer service, the Executive Concierge is a champion Bozzuto’s standards. They possess detailed knowledge of company policy and procedures, and lead a team of Concierge to perform essential functions as they relate to the maintenance and accessibility of the building and resident’s experience. The Executive Concierge possesses a deep understanding of Bozzuto’s commitment to excellent customer service which they leverage to develop and mentor team members.
The Bozzuto Resident Concierge delivers a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Bozzuto’s luxury apartment homes.
Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests.
Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc
Direct service requests to maintenance team and escalate issues as appropriate to management.
Build a sense of community by regularly attending Chamber meetings, establishing expert knowledge on community attractions and local amenities.
Create and manage monthly community calendar, etc. Manage front desk by log, audit, and deliver packages daily.
Manage and monitor the work performance of the Resident Concierge Team.
Communicate assignments and priorities to team members.
Orient and train new Resident Concierge for their roles and responsibilities.
Resolve resident concerns.
2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role.
Exceptional customer service skills
Planning and organizational skills
Self-motivated and able to work with limited supervision
Ability to set priorities, handle multiple tasks, and meet deadlines
Strong communication skills, both oral and written
*Upon submission of your application, you will be prompted to complete the TALENT SCIENCE Assessment. THIS IS A REQUIRED STEP IN THE HIRING PROCESS.
We are proud to be an Equal Opportunity Employer EOE/M/F/D/V
Washington, District of Columbia, United States
3801 Connecticut Ave Apartments