Bozzuto Group Executive Concierge (7am-3pm Mon-Fri) in Washington, District Of Columbia

Executive Concierge (7am-3pm Mon-Fri)

Tracking Code

222544-984

Job Description

The Executive Concierge is a key member of the property management team. In addition to personally providing superior customer service, the Executive Concierge is a champion Bozzuto’s standards. They possess detailed knowledge of company policy and procedures, and lead a team of Concierge to perform essential functions as they relate to the maintenance and accessibility of the building and resident’s experience. The Executive Concierge possesses a deep understanding of Bozzuto’s commitment to excellent customer service which they leverage to develop and mentor team members.

The Bozzuto Resident Concierge delivers a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Bozzuto’s luxury apartment homes.

Expected Contributions:

  • Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests.

  • Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc

  • Direct service requests to maintenance team and escalate issues as appropriate to management.

  • Build a sense of community by regularly attending Chamber meetings, establishing expert knowledge on community attractions and local amenities.

  • Create and manage monthly community calendar, etc. Manage front desk by log, audit, and deliver packages daily.

  • Manage and monitor the work performance of the Resident Concierge Team.

  • Communicate assignments and priorities to team members.

  • Orient and train new Resident Concierge for their roles and responsibilities.

  • Resolve resident concerns.

Required Skills

  • 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role.

  • Exceptional customer service skills

  • Planning and organizational skills

  • Self-motivated and able to work with limited supervision

  • Ability to set priorities, handle multiple tasks, and meet deadlines

  • Strong communication skills, both oral and written

  • Internet Navigation

*Upon submission of your application, you will be prompted to complete the TALENT SCIENCE Assessment. THIS IS A REQUIRED STEP IN THE HIRING PROCESS.

We are proud to be an Equal Opportunity Employer EOE/M/F/D/V

Job Location

Washington, District of Columbia, United States

Position Type

Full-Time/Regular

Property

3801 Connecticut Ave Apartments