Park Van Nes Concierge - Park Van Ness in Washington, District Of Columbia

B. F. Saul Company


Location Park Van Ness
ID 2016-1170


Under the direction of the General Manager, the Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors.

Please apply if you have the availability for the following shift: 11p.m. to 7a.m. Monday-Friday.

Duties & Responsibilities:

Responsibilities will include:

  • Have a gracious approach to all activities

  • Present a professional image at all times

  • Greet and respond to resident requests and inquires

  • Work to address resident concerns in accordance with the company's customer service standards

  • Ensure that only authorized individuals enter the building

  • Manage multiple phone lines and direct them to the appropriate destination

  • Assist with resident packages and mail

  • Coordinate loading dock deliveries to the line

  • Assist with resident packages and mail

Qualifications & Skills:

Desired Skills:

  • Able to work under pressure

  • Organized and detailed oriented with excellent follow-through skills

  • Flexible attitude and adapt quickly to various situations

  • Work independently

  • Positive attitude

  • Strong written, verbal and computer skills

  • Ability to assess a situation, show good judgment and resolve conflicts

Education and Experience:

  • High school diploma or equivalent (GED)

  • Related experience as a concierge, leasing, resident services or a strong customer service background

  • Experience with Microsoft Office including Outlook, Word, Excel and Internet Explorer

  • Knowledge of Yardi is a plus