HealthEast Supervisor Operations Transportation in United States
Supervisor Operations Transportation
Supervisor Operations Transportation
Job ID 2016-6330
Job Location US-MN-St. Paul
Contract Status ND
Authorized Hours ..
Department ALS (Advanced Life Support)
Provides the day to day operational leadership, work direction and performance accountability to the Advanced Life Support, Basic Life Support and Critical Care divisions and the Communications Center and Medkab teams of HealthEast Medical Transportation in order to successfully meet the business needs of the organization.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Partners with HEMT leadership to review clinical and quality metrics and then determine appropriate strategies to achieve goals
Communicates appropriate metrics to staff and supports the Value Based Improvement process to achieve goals
Manages data reporting to support operational needs as assigned by manager
Maintains safe and appropriate staffing of employees to safely respond to calls in the community and provide high level service to operational customers
Manages the FTE levels and adds additional staff as necessary
Manages staffing in the absence of the Staffing Coordinator. Provides staffing coverage as needed to ensure minimum resources levels
Provides regularly scheduled field supervision. Provides on-call coverage and staffs trucks as needed or assigned by manager
Participates in internal and external process improvement review and initiatives. Reviews daily incident reports and form submission to insure problem resolution by conducting necessary investigations and comparing against established guidelines and time frames
Communicates timely performance expectations to staff and provides the opportunity for development through connections made with staff during rounding, department meetings, committee creation, and improvement activities. Initiates performance management process in a timely manner when performance expectations are not being met
Participates in field response and observation to all divisions and teams
Partners with and cooperates with Medical Director to create new medical guidelines and protocols and adds revisions as necessary
Acts as a liaison to external customers including other EMS entities, police, fire and emergency departments. Provides EMS command as established by policy and guidelines. Coordinates special event requests for the entire ambulance division
Partners with the Education department by making recommendations for and assisting in the educational needs of the operations team.
Associate's degree in management or related field required. Bachelor's degree preferred
Previous paramedic experience preferred
Previous supervisory experience preferred
Valid Drivers license and DMV record that meets the HealthEast insurability requirements
Ability to safely lift, push, pull and carry a minimum of 150 pounds
Ability to function in and understand Incident Command Structure.
Leadership - Connecting People to Purpose: Bringing the vision to life
Leadership - Drives for Results: Leading the pursuit of excellence to achieve outcomes
Leadership - Engaging the Team: Fostering a climate in which people want to do their best
Leadership - Growing Greatness: Partnering to develop others to their highest potential
Leadership - Interpersonal Savvy: Building relationships through effective communication
Leadership - Leading Change: Embracing the challenges of a dynamic environment
Leadership - Lean Leadership and Innovation: Fostering a culture of improvement, efficiency, and innovative thinking
Leadership - Managerial Courage: Finding the inner strength required when confronting opposition, difficulty, or risk
Leadership - Servant Leadership: Dedication to the people we serve: our staff, patients, customers, and the community
Leadership - Thinking Strategically: Proactively navigating future opportunities and obstacles
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Consulting: Provides advice, feedback and development resources to improve the effectiveness of individuals and teams
Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional
Project Management: Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance
Scheduling: Knowledgeable in assigning appropriate amount of resources to meet business needs
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