Combined Insurance Operations Coordinator in United States

The goal of the Operations team is to better position Combined to support revenue growth and expanding markets for both existing and new revenue channels; and to ensure that customer service provides a competitive advantage in the market. Our /vision/ for Operations is to be a unified customer-focused organization emphasizing integrated service, cost effectiveness, efficiency and value. The supplemental insurance products we offer at Combined include cash benefits to our customers when they need them most, in times of sickness or disability. We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor. This is a business that is focused on restoring people’s lives after they have suffered a loss. The Operations Coordinator is an entry level role in a high-energy, fast-paced, changing environment. This position will have the opportunity to engage with individuals in many departments based on the candidate’s interests and skillsets. These departments range from our Policyholder Center of Excellence, Agent Broker Service Center, or General Financial Services. Major responsibilities – Build broad understanding of our products and systems – Interface with Customers through different service channels – phone, email and web – High transaction processing output with focus on providing a positive customer experience; balancing efficiency, timeliness and quality – Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner – Collaborate with other team members to ensure effective resolution of customer needs, follow-up and work flow – Participate in future state operating model initiatives with focus on ensuring that our customer service model provides a competitive advantage in the marketplace – Better position Combined to support expected Revenue growth in new and existing markets and distribution channels – Performs other duties as assigned Skills/Experience · Exceptional written and verbal communication skills · Excellent organizational skills · Ability to multi-task in fast pace environment with attention to detail · Analytical skills · Proficient in MS Office – Outlook, Word and Excel * * Preferred Qualifications: * – Associate’s or Bachelor’s Degree in Business or Finance – Experience in a customer interfacing position with progressive responsibility in role – Leadership role in school or community – Ability to communicate in multiple languages – English / Spanish and/or French *Job Operations Title: Operations Coordinator Location: null Requisition ID: 311137