Combined Insurance Operations Coordinator in United States
Combined Insurance, is seeking an Operations Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
** JOB SUMMARY:
The goal of the Operations team is to better position Combined to support revenue growth and expanding markets for both existing and new revenue channels; and to ensure that customer service provides a competitive advantage in the market. Our/vision/for Operations is to be a unified customer-focused organization emphasizing integrated service, cost effectiveness, efficiency and value.
The supplemental insurance products we offer at Combined include cash benefits to our customers when they need them most, in times of sickness or disability. We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor. This is a business that is focused on restoring people’s lives after they have suffered a loss.
The Operations Coordinator is an entry level role in a high-energy, fast-paced, changing environment. This position will have the opportunity to engage with individuals in many departments based on the candidate’s interests and skillsets. These departments range from our Policyholder Center of Excellence, Agent Broker Service Center, or General Financial Services.
Build broad understanding of our products and systems
Interface with Customers through different service channels – phone, email and web
High transaction processing output with focus on providing a positive customer experience; balancing efficiency, timeliness and quality
Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner
Collaborate with other team members to ensure effective resolution of customer needs, follow-up and work flow
Participate in future state operating model initiatives with focus on ensuring that our customer service model provides a competitive advantage in the marketplace
Better position Combined to support expected Revenue growth in new and existing markets and distribution channels
Performs other duties as assigned
Exceptional written and verbal communication skills
Excellent organizational skills
Ability to multi-task in fast pace environment with attention to detail
Proficient in MS Office – Outlook, Word and Excel
Associate’s or Bachelor’s Degree in Business or Finance
Experience in a customer interfacing position with progressive responsibility in role
Leadership role in school or community
Ability to communicate in multiple languages – English / Spanish and/or French
As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
A company-match 401(k) plan
Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Connect with us on Twitter , Facebook , LinkedIn , and Google
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: Operations Coordinator
Requisition ID: 311137