Western Governors University Manager, Evaluation Faculty Health Professions in United States

Manager, Evaluation Faculty Health Professions

Job Description

Accepting Internal Candidates Only

Manager, Evaluation Faculty Health Professions


Ensure accurate, fair, helpful and timely evaluations of students’ performance assessment submissions. Create a collaborative and supportive work environment while ensuring evaluators work within established guidelines for working hours, pass rate, appeals, referrals, resubmissions and other measures as defined. Monitor student performance in assessments to recommend and implement improvements to assessments, evaluation practices and team performance.


  • Coordinate efforts to complete all scoring in assigned area(s) accurately and consistent with our service level agreement.

  • Guide and monitor evaluator feedback to ensure that all scoring events include helpful feedback for students.

  • Implement, monitor, and document regular training and activities as outlined by the Evaluation Department.

  • Collaborate with the Evaluation Staffing Team to implement vetting process for hiring new positions.

  • Formally review evaluator performance against established metrics for accuracy, consistency, proficiency, and inter-rater reliability.

  • Formally supervise all direct reports.

  • Monitor hours worked by evaluators and Team Leads. Ensure that team members are working the optimum hours allowed in support of both student success and work/family balance.

  • Approve overtime for evaluators when the submission level in Taskstream is elevated.

  • Assist with scoring efforts when needed.

  • Identify and implement best practices.

  • Ensure fair and accurate scoring through inter-rater agreement exercises, team calibration and close collaboration with other university departments.

  • Participate in college specific and department projects designed to improve student success.

  • Abide by policies and procedures to ensure that all team members maintain compliance with FERPA regulations.

  • Abide by policies established by the WGU Human Resources department.

  • Notify Evaluation Faculty Senior Manager of planned absences ahead of time. Provide at least two weeks of notice for extended time away (longer than 48 hours) so that adequate coverage can be arranged to ensure scoring.

  • Satisfactorily perform other duties as assigned.

Required Skills

  • Understand and appreciate the competency-based education model.

  • Fluent with performance-based measurement practices and procedures.

  • Familiar with higher education assessment policies, issues, and practices.

  • Well-developed task analysis.

  • Proficient use of educational technological platforms and common office software packages.

  • Excellent verbal, writing, and presentation skills.

  • Able to spend significant time working at a computer and on the telephone.

Required Experience

  • Master’s Degree required in a field related to health professions.

  • Three years of work experience in a field related to health professions.

  • Six months of WGU performance evaluation experience is preferred.

Job Location

WORK FROM HOME, , United States

Position Type