John Q. Hammons Hotels Management, LLC Group Rooms Coordinator in United States

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Job Purpose:

Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, JQH audit requirements and overall guest satisfaction.

Job Responsibilities:

  • Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.

  • Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.

  • Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met.

  • Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.

  • Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.

  • Attend Weekly Revenue Strategy Meeting.

  • Attend brand or company training programs as directed (may involve overnight travel).

  • Maintain accurate files and systems for information retrieval as it relates to group bookings.

  • Other duties as assigned.

Job Skills:

  • Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.

  • Excellent organizational skills, flexibility.

  • Experience with hotel PMS systems and operational proficiency.

  • Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.

  • Excellent telephone etiquette.

  • Knowledge of general office equipment (e.g., fax machine, copy machine, printers).

  • Tact and good judgment and proven experience interacting with customers and hotel management.

Job Qualifications:

Education

  • High school diploma required.

Experience

  • Minimum six (6) months experience in hospitality, sales, marketing or accounts payable/receivable.

Full-time associates are eligible for the following benefits:

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k with immediate vesting for eligible participating associates

  • Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Individuals with Disabilities/Protected Veterans

Click here to view EEO is the Law

Street: 2501 Conference Dr.

Requisition ID: 2016-7683

Schedule: 8:30 am - 5:00 pm

Previous Experience Preferred: 3 Months

Pay Rate (Hourly): 14.00