John Q. Hammons Hotels Management, LLC Assistant Executive Housekeeper in United States

Join the exceptional Renaissance team! Located on 900 East Lookout Drive in bustling Richardson TX.

JQH is a solid company with 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Job Purpose:

To supervise work activities of cleaning personnel ensuring clean, orderly attractive rooms in hotel.

Job Responsibilities:

  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

  • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness. Rewards employees who use their empowerment to meet or exceed guest expectations.

  • Inventories cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers.

  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

  • Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

  • Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals. Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.

  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

  • Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

  • Assists in controlling expenses by the housekeeping department.

  • Other duties as assigned.

Job Skills:

  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.

  • Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.

  • Determine time, place, and sequence of operations or action to be taken on. Determine or interpret work procedures for workers, assigning specific duties, maintaining harmonious relations and promoting efficiency.

Job Qualifications:

Education

  • HS Diploma or equivalent

    Experience

  • Two (2) years housekeeping experience in a commercial environment in a supervisory capacity, two (2) years line level experience in all aspects of the Housekeeping Department; OR, equivalent level of education and experience.

Full-time associates are eligible for the following benefits:

  • Relocation: Company paid or reimbursed relocation costs as agreed upon at time of hire

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k with immediate vesting for eligible participating associates

  • Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Individuals with Disabilities/Protected Veterans

Click here to view EEO is the Law

Requisition ID: 2016-7681

Schedule: Varies upon business levels

Pay Rate (Hourly): 38000